Hafsa Nasir
St Thomas,Canada
Summary
Dynamic Underwriting Support Specialist with a proven track record at Intact Insurance, specializing in risk assessment and customer service. Notable for achieving an 80% increase in productivity through advanced analytical thinking and effective communication. Proficient in underwriting guidelines, policy administration, and regulatory compliance, consistently delivering exceptional service that enhances operational excellence. Committed to maintaining current industry knowledge to support team success and informed decision-making.
Overview
12
12
years of professional experience
Work History
Personal Lines Underwriting Support Specialist
Intact Insurance
London, Canada
09.2022 - Current
- Conducted comprehensive personal lines and watercraft insurance audits, including risk assessment, claim history analysis, and premium calculations.
- Developed tailored insurance profiles for clients, incorporating endorsements, and applicable discounts.
- Generated final legal documents for insurers, ensuring accuracy and compliance with industry standards.
- Achievement-Oriented: Consistently exceeded monthly productivity targets, while maintaining a 100% audit accuracy score.
- Ensured precise documentation in PL, Contact, and TIGER systems, proactively recommending workflow enhancements.
- Consistently met 80% team performance benchmarks, demonstrating a commitment to timely and effective service.
- Managed clean-up lists, generated reports, and supported onboarding tasks for smooth conversions.
- Fostered a collaborative work environment through active participation in team meetings and events.
- Engaged in continuous learning to stay current with industry trends and improve performance
- Upheld core values of integrity, ethical practices, and diversity in all professional interactions
- Provided high-quality, customer-driven service, ensuring satisfaction through dedication and responsiveness
- Pursued ongoing skill development and operational excellence to drive personal and team success
- Actively shared expertise with colleagues, contributing to enhanced overall team performance
Underwriter Assistant – C/L New Business Focus)
Intact Insurance
London, Canada
07.2022 - 08.2023
- Executed complex workflows for insurance clients, vendors, and representatives, ensuring accuracy in forms and correspondence.
- Troubleshot and resolved issues related to broker application storage and retrieval processes.
- Utilized diverse computer-based software programs to provide comprehensive administrative support.
- Analyzed and cross-referenced incoming broker data and documents, facilitating efficient access to new business information.
- Demonstrated strong attention to detail in maintaining data accuracy and integrity across multiple platforms.
Underwriter Assistant Personal Lines/ Data Consulting
Intact Insurance
London, Canada
05.2021 - 07.2022
- Collaborated with the conversion team to make recommendations for improving processes and workflows related to complex workflow conversions in underwriting.
- Assisted in drafting and revising policies, including analyzing requests for renewals and policy changes.
- Practiced relationship-building skills to collaborate with team members and support national initiatives effectively.
- Retrieved and analyzed information relevant to underwriting to ensure informed decision-making.
Tax Consultant
Liberty Tax
London, Canada
02.2020 - 04.2021
- Prepared documentation for individuals and businesses, reviewing filings for eligible credits and deductions.
- Informed clients about products and services, and identified business opportunities.
- Recommended process improvements for operational efficiency.
Account Administrator
Capital One
Newmarket, Canada
03.2019 - 01.2020
- Managed documents in loss mitigation, focusing on third-stage collections.
- Addressed billing inquiries, resolved account discrepancies, and reconciled accounts while maintaining billing ledgers.
- Assisted with accounting tasks, and contributed to product-related activities.
Executive Sales Professional
The Brick
Newmarket, Canada
06.2013 - 02.2019
- Achieved 100% customer satisfaction through efficient sales practices.
- Maintained a successful track record in operations, merchandising, and accounts receivable.
- Completed assignments efficiently while prioritizing tasks effectively.
- Collaborated with the inventory team to enhance communication and deliver tailored solutions to customers.
Education
RESP -
Financial Institution
01.2023
Mortgage Consultant -
FSRA
01.2022
Associate of Science (AS) -
Fanshawe College
London, Canada01.2021
Bachelor of Science (BS) -
Punjab University
Lahore, Pakistan01.1994
Skills
- Risk Assessment
- Communication Skills
- Analytical Thinking
- Problem-Solving
- Time Management
- Underwriting Guidelines & Procedures
- Administrative Support
- Microsoft Office Suite
- Customer Service
- Negotiation proficiency
- Analyzing data
- Quality control
- Sales support
- Risk mitigation
Affiliations
- Participated as motivational speaker for youth at local community for women and mothers.
Accomplishments
- Achieved 100% quality and productivity within the projects
- Achieved 100% satisfactory review from managers as Loss and Mitigation assistant
- Achieved sales monthly targets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Personal Lines Underwriting Support Specialist
Intact Insurance
09.2022 - Current
Underwriter Assistant – C/L New Business Focus)
Intact Insurance
07.2022 - 08.2023
Underwriter Assistant Personal Lines/ Data Consulting
Intact Insurance
05.2021 - 07.2022
Tax Consultant
Liberty Tax
02.2020 - 04.2021
Account Administrator
Capital One
03.2019 - 01.2020
Executive Sales Professional
The Brick
06.2013 - 02.2019
RESP -
Financial Institution
Mortgage Consultant -
FSRA
Associate of Science (AS) -
Fanshawe College
Bachelor of Science (BS) -
Punjab University
Hobbies and Interests
- Writing
- Learning new skills
- Reading
Additional Information - Professional Development
Actively learning new technologies in AI and utilizing digital tools to adapt to evolving trends. I incorporate AI into my daily tasks in both social media and personal life.
Custom
Canada
Languages
- English
- Punjabi
- Urdu
- Hindi
Hobbies and Interests
- Writing
- Learning new skills
- Reading
Additional Information - Professional Development
Actively learning new technologies in AI and utilizing digital tools to adapt to evolving trends. I incorporate AI into my daily tasks in both social media and personal life.
Custom
Canada
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