Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Imran Saeed

Imran Saeed

Brampton,ON

Summary

Dynamic and results-oriented professional with a successful background in sales, management, and flight operations. Proven track record in driving revenue growth, building high-performing teams, and delivering exceptional customer service. Skilled in identifying opportunities, negotiating contracts, and exceeding business objectives. Strong expertise in sales strategy development, relationship management, and operational efficiency improvement. Committed to achieving excellence through effective leadership and strategic planning.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Mortgage Agent

startMYplan
Mississauga, ON
03.2023 - Current
  • Drive business growth and expansion as a key member of a mortgage brokers team
  • Provide expert guidance on mortgage solutions, small business loans, and financial services to clients
  • Deliver exceptional customer service, ensuring client satisfaction throughout the loan process
  • Build and maintain strong relationships with clients, referral partners, and industry stakeholders
  • Stay updated on market trends, regulatory changes, and competitive landscape to identify opportunities.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Sales And Leasing Consultant

Classic Honda - Performance Auto Group
Brampton, ON
03.2021 - 02.2023
  • Ranked as 'Sales Leader' 2021 & 2022 by Honda Canada Inc for exceptional sales performance and customer satisfaction ratings
  • Identified and pursued 50+ new leads per month, resulting in a 25% increase in sales revenue and a 15% increase in market share
  • Cultivated and nurtured relationships with lease and finance customers, ensuring customer loyalty and repeat business
  • Provided responsive and high-level service to stakeholders, surpassing customer expectations and upholding the company's brand reputation
  • Conducted thorough needs assessments, offering tailored solutions and achieving high customer satisfaction levels.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Operations Manager

DFS Middle East FZE
Dubai, U.A.E.
08.2010 - 01.2020
  • Managed and ensured safe and efficient flight operations of cargo and passenger flights, maintaining the company's image, reputation, and customer service levels
  • Oversaw flight operations with an emphasis on regulatory compliance and cost optimization
  • Provided accurate charter cost estimates for quoting purposes, resulting in optimized pricing strategies and improved profitability
  • Conducted post-flight cost analysis, identifying cost-saving opportunities and implementing corrective measures
  • Fostered strategic partnerships with leading aircraft operators, ensuring availability and smooth operations
  • Orchestrated successful chartered and non-scheduled flights by meticulously coordinating permits, PPRs, slots, fuel, ground handling, and communications with all stakeholders.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.

Operations Manager

Skyplan FZC
Dubai, U.A.E.
04.2007 - 07.2010
  • Directed and monitored daily flight operations, optimizing efficiency and ensuring exceptional customer service delivery.
  • Cultivated strong relationships with clients, government bodies, Civil Aviation Authorities, Hotels, Ground Handlers and Fuel suppliers, resulting in seamless business operations.
  • Actively engaged with existing clients, including private aircraft owners and VVIPs, fostering loyalty, and exploring new business opportunities.
  • Provided expert consultancy to clients, offering comprehensive trip planning, contract dispatching and pre-flight support.
  • Led a team of flight dispatchers, providing training on flight planning software, supervising operations, and ensuring compliance with industry standards.
  • Developed partnerships with aircraft operators, expanding the range of aircraft choices and generating mutual business growth.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Air Operations Manager

AirServ International
Islamabad, Pakistan
10.2002 - 09.2006
  • Progressed from Air Operations Coordinator to Air Operations Manager
  • Managed operations in various locations, liaising with partner companies and key customers, such as PACTEC, Louis Berger Group, and UNOPS
  • Coordinated flight operations with Provincial Reconstruction Teams and military air bases, fulfilling passenger and cargo charter requirements
  • Maintained and updated operations reports, fuel records, customer lists, and passenger manifests.

Customer Support Executive

Shoa Info Communications
Islamabad, Pakistan
03.2001 - 10.2002
  • Delivered exceptional customer service to tele-customers, walk-ins, and corporate clients
  • Resolved internet and IT-related issues, troubleshooting problems to ensure customer satisfaction
  • Monitored and maintained main servers under the supervision of the operations manager.

Education

BCS in Computer Sciences -

PIMSAT Institute of Higher Education
Pakistan
04.2005

Skills

  • Sales Strategy Development
  • Negotiation and Contract Management
  • Relationship Management
  • Customer Service Excellence
  • Team Leadership and Training
  • Flight Operations Management
  • Strategic Planning and Coordination
  • Communication and Presentation
  • Regulatory and Compliance Understanding

Certification

Flight Dispatcher's License - PCAA - 2007

Flight Dispatcher's License - GCAA - 2013

Mortgage Agent License - 2021

OMVIC - 2021

RIBO - 2023


Timeline

Mortgage Agent

startMYplan
03.2023 - Current

Sales And Leasing Consultant

Classic Honda - Performance Auto Group
03.2021 - 02.2023

Operations Manager

DFS Middle East FZE
08.2010 - 01.2020

Operations Manager

Skyplan FZC
04.2007 - 07.2010

Air Operations Manager

AirServ International
10.2002 - 09.2006

Customer Support Executive

Shoa Info Communications
03.2001 - 10.2002

BCS in Computer Sciences -

PIMSAT Institute of Higher Education

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Imran Saeed