Ifunanya Marion Uchegbulam
Toronto,ON
Summary
A result-driven professional with a proven eye for detail, team coordination, and leadership. Currently, a student working toward a BA Honours in Media Studies in Media Studies and seeking an opportunity to begin a career. Identifies and quickly closes any knowledge gaps to offer value to the employer and team. Reliable and dependable candidate ready to take on challenges using problem-solving and task-prioritization skills to help the team succeed. Employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Media Data Entry Clerk
City Of Kawartha Lakes
06.2023 - Current
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Personnel
Bill Gosling Outsourcing
05.2022 - 09.2022
- Reviewed data to recommend and implement guidelines and actions based on findings which boosted service by 20%.
- Managed account information and protected information relating to customers increased customer satisfaction by 90%.
- Prioritized problem-solving and solutions were found 95% of the time.
- Populated and entered new and updated location and account information.
- Prepared source data for computer entry by compiling and sorting information and reviewing data for deficiencies.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Resolved deficiencies by sourcing out the missing information from websites, directories or image banks or returning incomplete documents to the team leader for resolution
- Verified entered customer and account data and imagery by reviewing, correcting, deleting, or re-entering data
- Applied effective time management techniques to meet tight deadlines.
- Combined data from multiple sources if account information is incomplete
- Purged files to eliminate duplication of data.
- Transcribed customer and account system changes and upgrades onto a new app platform
- Communicated with clients over phone calls and responding to emails.
- Provided necessary information on products and services offered by the firm.
- Trained in Salesforce.
Education
Bachelor of Arts - Media Studies In Media Studies
Trent University
Oshawa, ON12.2023
Skills
- Data Entry Accuracy
- Search Engine Optimization Expertise
- Editing
- Marketing
- Market Research
- Customer Relationship Management
- Marketing Analytics
- Digital Media
- Social Media Content Writing
- Social Media Platforms
- Digital Content Generation
- Online and Traditional Marketing
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Hindi
Elementary
French
Elementary
Certification
- HubSpot Academy's Content Marketing Training - July 2023-Sept 2023
Timeline
Media Data Entry Clerk
City Of Kawartha Lakes
06.2023 - Current
Customer Service Personnel
Bill Gosling Outsourcing
05.2022 - 09.2022
Bachelor of Arts - Media Studies In Media Studies
Trent University
- HubSpot Academy's Content Marketing Training - July 2023-Sept 2023
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