Stephanie McLachlan
16 Redwing St, Lindsay,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist/Cashier
City of Kawartha Lakes
Lindsay, ON
11.2023 - Current
- Answer phone calls promptly, providing accurate information about services offered by the facility.
- Greet and assist guests entering facility to provide general information and answer questions.
- Assist customers with membership inquiries and provided information about schedules, rates, and other details.
- Processed payments from new and existing members using point-of-sale systems.
Bartender
Beer Drum Inc
Oshawa, ON
2014 - Current
- Prepare alcoholic and non-alcoholic beverages according to recipe standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Drive operational efficiency, building customer rapport to foster loyalty and increase sales.
- Developed training, assessment and performance standards.
- Stepped down as Assistant Manager due to moving.
- Original employee from establishment opening February 2014.
Service Advisor
Boyer Ford Lincoln
Bobcaygeon , ON
11.2022 - 12.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled telephone inquiries regarding appointments and work in process.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Processed warranty paperwork for accurate documentation, reporting and filing.
Asst Manager/Bartender
Park Place Sports Bar & Grill
Oshawa, ON
05.2010 - 01.2014
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
- Managed high volume of shift customers and simultaneously assisted restaurant servers where needed.
Sr CSR/ Office Supervisor
The Brick Warehouse LP
Whitby, ON
10.2003 - 11.2007
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Processed, scheduled and executed customer orders for new and established customers.
- Oversaw office & warehouse accounting functions such as AP/AR and payroll (for 20 employees) to keep finances accurate and current.
- Member on the Joint Health and Safety Committee
- Daily store deposits verified with Brinks employee at time of pickup
Head Receptionist
The Brick Warehouse LP
Whitby, ON
06.2002 - 10.2003
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
G.L. Roberts Collegiate And Vocational Institute
Oshawa, ON06-1998
Real Estate Salesperson - Currently Enrolled Online
Humber College
Toronto, ONBusiness Administration - Incomplete
Durham College
Oshawa, ON01-2001
Skills
- Strong multi-tasking abilities
- Exemplary work ethic
- Positive And Optimistic
- Problem Solver
- Fast Learner
- Ability To Prioritize
- Valid Driver’s License
- Exceptional Customer Service Skills
- Data entry
- Microsoft office proficient
Accomplishments
- Won "Employee of the Year" Award for Exceptional Customer Service. (2004)
- Won "Employee of the Year" Award for Exceptional Customer Service. (2005)
- Nominated for Bartender of the Year in Reader's Choice Awards 2020
Certification
- SmartServe Certificate (2001 & 2023)
- CannServe Certificate(2021)
- Gaming Assistant Certificate Category 2 (2019)
- OWREN's Wildlife Rehabilitation Basic Skills & Beyond Basic Skills (2012)
- Turtle Course w. Dr. Sue Carstairs from Ontario Turtle Conservation
Timeline
Receptionist/Cashier
City of Kawartha Lakes
11.2023 - Current
Service Advisor
Boyer Ford Lincoln
11.2022 - 12.2023
Asst Manager/Bartender
Park Place Sports Bar & Grill
05.2010 - 01.2014
Sr CSR/ Office Supervisor
The Brick Warehouse LP
10.2003 - 11.2007
Head Receptionist
The Brick Warehouse LP
06.2002 - 10.2003
Bartender
Beer Drum Inc
2014 - Current
High School Diploma -
G.L. Roberts Collegiate And Vocational Institute
Real Estate Salesperson - Currently Enrolled Online
Humber College
Business Administration - Incomplete
Durham College
- SmartServe Certificate (2001 & 2023)
- CannServe Certificate(2021)
- Gaming Assistant Certificate Category 2 (2019)
- OWREN's Wildlife Rehabilitation Basic Skills & Beyond Basic Skills (2012)
- Turtle Course w. Dr. Sue Carstairs from Ontario Turtle Conservation
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