Ifeanyi Ubammadu
Summary
Dynamic and results-driven professional with extensive experience in customer service, order management, and community support. Skilled in building strong client relationships, delivering excellent service, and collaborating with teams to achieve organizational goals. Currently pursuing advanced education in sales and marketing, complemented by a robust academic background in public administration and finance. Recognized for adaptability, empathy, and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Direct Support Worker
Pulford Community Living Service
09.2024 - Current
- Provide direct care and support to individuals with developmental disabilities, promoting their independence and well-being
- Facilitate daily living activities, including meal preparation, personal hygiene, and recreational engagement
- Collaborate with multidisciplinary teams to implement personalized care plans and ensure client satisfaction
Order Selector
Gordon Food Service
02.2024 - 08.2024
- Efficiently picked and prepared customer orders, ensuring accuracy and timely delivery
- Maintained a clean and organized workspace while adhering to safety standards
- Worked collaboratively with team members to optimize warehouse operations and enhance productivity
Customer Service Representative
Ecobank Nigeria Limited
10.2018 - 12.2023
- Delivered exceptional service to clients by addressing inquiries, resolving complaints, and providing tailored banking solutions
- Processed transactions, managed account activities, and ensured compliance with financial regulations
- Built and maintained positive customer relationships, contributing to client retention and satisfaction
Volunteer Support Worker
Freedom Community Centre
01.2022 - 11.2023
- Assisted individuals with intellectual disabilities in community activities, fostering social inclusion and relationship-building
- Supported daily activities, including personal care, meal preparation, and recreational outings
- Collaborated with professionals to create and implement personalized support plans
- Advocated for individuals' rights and well-being, ensuring a safe and respectful environment
- Developed skills in crisis management, applying patience and empathy in challenging situations
Education
Certificate - Commerce Industry Sales & Marketing
Red River College Polytechnic
Winnipeg, MB04.2025
Bachelor of Science - Public Administration
National Open University Nigeria
12-2024
Diploma - Banking and Finance
Delta State Polytechnic Ozoro
09.2018
Skills
- Customer Relationship Management (CRM)
- Sales and Marketing Strategies
- Order Fulfillment and Inventory Management
- Community Engagement and Advocacy
- Communication and Interpersonal Skills
- Time Management and Multitasking
Timeline
Direct Support Worker
Pulford Community Living Service
09.2024 - Current
Order Selector
Gordon Food Service
02.2024 - 08.2024
Volunteer Support Worker
Freedom Community Centre
01.2022 - 11.2023
Customer Service Representative
Ecobank Nigeria Limited
10.2018 - 12.2023
Certificate - Commerce Industry Sales & Marketing
Red River College Polytechnic
Bachelor of Science - Public Administration
National Open University Nigeria
Diploma - Banking and Finance
Delta State Polytechnic Ozoro
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