GRIFFIN BENJAMIN OFFEI-NTOW
Winnipeg,MB
Summary
Committed Support worker with years of experience in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Experienced Caregiver accustomed to administering bedside and personal care, ambulation and personal hygiene assistance. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Worker
Bomso Clinic
09.2023 - 03.2024
- Conducted regular assessments of clients'' progress, adjusting care plans as needed to promote ongoing improvement.
- Assisted clients with daily living activities, promoting self-sufficiency and personal growth.
- Maintained open lines of communication between team members, ensuring timely updates on client progress or concerns.
- Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each client''s needs.
- Managed medication administration, ensuring proper adherence to prescribed regimens for optimal health outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Supervised daily activities and provided assistance to staff.
- Ensured safety of clients by closely monitoring environments and addressing potential hazards proactively.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Rotational Nurse
Manhyia District Hospital
02.2023 - 09.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Followed proper procedure for installation and removal of catheters, IVs, and PIC lines.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Evaluated charting procedures for adherence to best practices.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Home Support Worker
Raphal Medical Centre
10.2022 - 02.2023
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
- Contributed to a positive work environment by collaborating with colleagues and maintaining open lines of communication within the caregiving team.
- Offered compassionate end-of-life care for terminally ill clients while maintaining dignity, respect, and comfort throughout their final days.
- Supported physical wellness by assisting clients with exercise routines or therapeutic movement under the guidance of healthcare professionals.
- Educated family members on effective caregiving techniques to empower them in their roles as primary caregivers.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
IT Technical Support Representative
Petroleum Commission
11.2021 - 08.2022
- Demonstrated adaptability by staying current with industry trends and rapidly acquiring new skills as needed to support evolving business requirements.
- Collaborated with cross-functional teams to develop strategies for improving IT service delivery and user experience.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
- Elevated user proficiency in utilizing technology resources by conducting regular training sessions tailored to varying skill levels across the organization.
- Supported company growth by assisting in the onboarding process for new employees, including provisioning accounts, setting up workstations, and providing initial training on company systems.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Provided on-call support for critical issues related to Software.
Care Support Worker
Baby Pearl Maternity Home And Clinic
01.2020 - 05.2021
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Monitored vital signs regularly to detect any potential health issues early on, allowing for timely intervention when needed.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Remained alert to problems or health issues of clients and competently responded.
Care Support Worker (Volunteer)
Kumasi Children’s Home
11.2019 - 12.2019
- Resolved conflict to maintain fun, positive and safe event environments.
- Boosted children''s educational development through engaging activities and tutoring sessions.
- Assisted in managing daily care needs of orphans, including meal preparation, hygiene, and health monitoring.
- Maintained open communication channels between staff members, resulting in improved teamwork and operational efficiency.
- Enhanced children''s well-being by providing emotional support and guidance during difficult times.
Education
Bachelor Of Science - Computer Science
University of Manitoba
Winnipeg, MBBachelor Of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Kumasi-Ghana11.2021
Certificate - General Science
Koforidua Senior Technical High School
Koforidua-Ghana05.2017
Skills
- Compassionate Caregiving
- Patient Care
- First aid and safety
- Safety awareness
- Client documentation
- Mental Health Support
- Activity Planning
- Direct Patient Care
- Health and safety requirements
- Goal Setting
- Appointment Scheduling
- Patient Management
- Safety Monitoring
- Disability Awareness
- Medical Records Management
- Medical office administration
- Fast Learner
- Time Management
- Critical Thinking
- Clear Communication
- Attentive to People
- CPR Certification
- Team Collaboration
- Decision-Making
- Ability to Lift
- Relationship Building
- Housekeeping
- Meal Preparation
- Client satisfaction
- Problem Identification
- Emergency Response
- Client Records Management
- Laptop and Tablet Operation
- Filing and data archiving
- Remote Support
- Software Installation
- Application support
- System Configuration
- Customer Service
- Desktop support
- Product Troubleshooting
- User Support
- Technical Support
- Videoconferencing
- Problem-Solving
- Attention to Detail
- Active Listening
- Help Desk Support
- Friendly and Patient
- Software Upgrades
- Online Chat Support
- User Training
Languages
English
Full Professional
Certification
- Police Criminal Check
- Emergency First Aid/ CPR & AED
- Adult/Child Abuse Registry cert
Timeline
Direct Support Worker
Bomso Clinic
09.2023 - 03.2024
Rotational Nurse
Manhyia District Hospital
02.2023 - 09.2023
Home Support Worker
Raphal Medical Centre
10.2022 - 02.2023
IT Technical Support Representative
Petroleum Commission
11.2021 - 08.2022
Care Support Worker
Baby Pearl Maternity Home And Clinic
01.2020 - 05.2021
Care Support Worker (Volunteer)
Kumasi Children’s Home
11.2019 - 12.2019
Bachelor Of Science - Computer Science
University of Manitoba
Bachelor Of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Certificate - General Science
Koforidua Senior Technical High School
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