Victor Babalola
Winnipeg,Canada
Summary
Experienced Customer Service Representative with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Implements a service-oriented approach to enhance customer experiences by understanding their desires and offering customized solutions, resulting in increased loyalty. Maintains a polite and professional demeanor in all interactions, consistently applying strong communication and problem resolution skills to effectively address customer issues. Demonstrates a proven track record of surpassing productivity and quality targets in fast-paced, high-volume environments. Recognized for the ability to build long-lasting and loyal customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
CBI Home Health
10.2023 - Current
- Assist in providing orientation to new staff to ensure continuity of support and care for individuals
- Also assists the individual in menu planning and preparation, ensuring adherence to the same
- Providing medical administration to each individual with the right procedures for personal care
- Also improve individual daily activities, including day-to-day house management, efficiently
- Supports individuals in promoting their interaction with family and friends
- I encourage individuals to develop their individual skills, talents, and abilities so they can get maximum control over their lives
Volunteer
CAC VOC
09.2023 - Current
- Maintained good worker relationship among co volunteers
- Encourage positive social interactions among peers while reinforcing behavioral expectations in a respectful manner
- Assisted with spreading the church for new members interactions
- Assisted with fundraising activities.
- Attended meetings with religious leaders.
- Developed strategies to meet the needs of children with a variety of disabilities
- Assist in maintaining a clean and organized environment for the kids safety
- Greeted guests with bulletins, directions, and friendly conversation.
Customer Service Agent
Intouch Cx
08.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Human Resources Assistant
Goverment
11.2021 - 07.2023
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Coordinated employee relocation processes.
- Participated in job fairs to recruit new talent.
Virtual Customer Service Representative
Opeyemi Venture
01.2022 - 06.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
System Administrator
Bitmama Technologies Limited
01.2019 - 09.2021
- Monitoring performance and maintaining systems according to requirements
- Setting up accounts and work stations
- Solving troubleshooting issues and outages
- Installing, configuring and maintaining hardware and software components for smooth operations
- Ensure system backups and file maintenance
- Coordinated with vendors and suppliers for procurement of new IT assets based on organizational requirements
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drove continuous improvement of IT governance processes.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
Education
Bachelor's - Social Work
University of Manitoba
Winnipeg, MB11.2024
BACHELOR OF SCIENCE - INDUSTRIAL RELATION & PERSONNEL MANAGEMENT
Osun state university
09.2021
No Degree - Diploma System Management
Flamytech Computer School
Lagos State06-2018
Skills
- Administrative Arrangements
- Leadership
- Workload Delegation
- Conflict resolution
- Excellent listening
- Team collaboration
- Fast learner
- Documentation Abilities
- Active Directory
- Relationship building
- Call center experience
- Multitasking and organization
- Verbal and written communication
- Information updates
- Information verification
- Customer complaint resolution
- Empathetic and genuine
- Time management
- Documentation and reporting
- Active listening
- Customer relationship management (CRM)
- System Administration
- Investment product sales
Certification
- First Aid/ CPR level C& AED, 07/01/23 to 07/01/25
- Child and Adult Abuse check
- Criminal Record Check
- N95 Certification, 07/01/23 to 07/01/25
- PHIA Certification, 07/01/23 to 07/01/27
Languages
English
Professional Working
Timeline
Direct Support Professional
CBI Home Health
10.2023 - Current
Volunteer
CAC VOC
09.2023 - Current
Customer Service Agent
Intouch Cx
08.2023 - 09.2024
Virtual Customer Service Representative
Opeyemi Venture
01.2022 - 06.2023
Human Resources Assistant
Goverment
11.2021 - 07.2023
System Administrator
Bitmama Technologies Limited
01.2019 - 09.2021
BACHELOR OF SCIENCE - INDUSTRIAL RELATION & PERSONNEL MANAGEMENT
Osun state university
- First Aid/ CPR level C& AED, 07/01/23 to 07/01/25
- Child and Adult Abuse check
- Criminal Record Check
- N95 Certification, 07/01/23 to 07/01/25
- PHIA Certification, 07/01/23 to 07/01/27
Bachelor's - Social Work
University of Manitoba
No Degree - Diploma System Management
Flamytech Computer School
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