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As an Information Technology Student at Georgian College expected to graduate in 12/2024, I bring hands-on experience as a Technical Support Personnel at King George Communications, where I provided prompt and accurate technical assistance via phone, email, and inperson. With solid analytical and problem-solving skills, proficiency in Windows . A Solutions-focused Technical Support Specialist known for high productivity and efficient task completion. Specialize in troubleshooting software issues, network problem-solving. Excel in communication, critical thinking, and adaptability, ensuring seamless technical operations and client satisfaction.

Technical Support Specialist with 8+ years of experience troubleshooting complex systems, resolving network connectivity issues, and supporting customers in high-volume technical environments. Experienced in security system diagnostics, log analysis, and incident documentation using tools such as Splunk, Wireshark, Tcpdump, and Linux environments. Proven ability to improve first-contact resolution, reduce escalations, and maintain high customer satisfaction through structured troubleshooting and clear communication. Recently completed Google Cybersecurity Professional Certificate, strengthening skills in security monitoring, incident investigation, and network analysis.
Certified advanced technical support specialist with experience delivering top-tier customer service. Bringing several years of comprehensive helpdesk expertise for various products and services. A skilled communicator adept at engaging customers, identifying issues, troubleshooting, and simplifying steps to resolve technical problems efficiently.

 FIELD SERVICES TECHNICIAN Seasoned professional eager to explore various opportunities within the field services industry. Highly skilled, motivated, and analytical professional with superb customer service and troubleshooting skills. Significant experience with Planmeca Technical Support group supporting Romexis, ProMax, and Viso products. 

I have fork lift experience over 10 years and also for the last 8 years a lot of work from home remote work experience from all softwares known to customer service and tech support tier 2 level entry

A highly motivated and aspiring Software Developer with a strong foundation in Python and over 3 years of technical support experience. Eager to transition my proven problem-solving and communication skills to a development role. Proficient in troubleshooting and supporting enterprise systems, with hands-on experience collaborating on automation initiatives. Actively upskilling in software development principles and frameworks, with a strong passion for continuous learning and a willingness to contribute to an innovative development team.

Ibrahim Nur

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Technical Support Specialist

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NETWORK ENGINEERING TECHNOLOGY DIPLOMA -

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Technical Support Specialist

NETWORK ENGINEERING TECHNOLOGY DIPLOMA -

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