Rr Haidar

• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Identify area-wide service interruptions for all locations and alerts appropriate staff in a timely manner.
• Assist with other departmental requests as required and performs special projects as assigned.
• Perform off-line duties that directly impact the troubleshooting process and improve the customer's experience.

• Multitasked across systems and applications and resolved abroad range of technical issues.

• Provided IT assistance to CPA test-takers with accessing information and upload them to the server.
• Troubleshoot system and network problems.
• Diagnosed and solved hardware or software faults.
• Performed Backups for their tests.

• Documented IT incidents.

• Advanced technical troubleshooting skills for Mac OS & IOS.
• Created and logged cases.
• Self-managed and work independently in a fast-paced, constantly changing environment.
• Researched and grasp technical information across multiple tools during the support Process.

• Composed daily sales and maintenance reports.
• Negotiated with external suppliers and accountants.
• Created a yearly and monthly business plan.
• Ensured excellent customer service.
• Hired, recruited and trained new/existing employees.

• Managed daily operations of the business and ensure sales goals are met.
• Facilitated a positive profitable relationship between the team members.
• Ensured adherence to health and safety regulations Track and manage inventory at the store.
• Encouraged and inspired associates daily though the company-wide sales program to ensure customers received an ultimate experience.

• Directed and supervised employees engaged in sales, inventory-taking and reconciled cash receipts.
• Completed weekly schedules according to payroll policies.
• Ensured the delivery of excellent customer service to meet company demands.
• Maintained established merchandising standards, including windows, sales floor,and promotional displays.