AKINYELE OLUSOLA
Toronto,Canada
Summary
Seasoned Technical Support Specialist with over a decade of expertise in providing comprehensive technical solutions across diverse environments. Proficient in operating system management, network administration, and endpoint security. Boasts solid experience in Active Directory maintenance and IT service management under ITIL frameworks. Dedicated to enhancing systems efficiency through innovative approaches and ongoing professional development.
Overview
1
1
Language
5
5
years of professional experience
Work History
Technical Support Specialist
Government of Nunavut
01.2023 - Current
- Delivered IT support to government departments, resolving 95% of technical issues on first contact.
- Diagnosed and fixed hardware/software problems, reducing system downtime by 30%.
- Supported deployment and maintenance of secure networks, enhancing communication reliability.
IT Administrator
KRMC
01.2024 - 08.2024
- Delivered technical support to end-users, ensuring issues in hardware, software, and networks were resolved efficiently.
- Configured Azure virtual desktops for optimized functionality and handled user account management in Active Directory.
- Enhanced cybersecurity measures including setting up multi-factor authentication and security assessment using SIEM tools.
- Enabled secure communications through VPN setups and supported device management for optimal performance.
- Managed system upgrades and configurations to enhance IT infrastructure reliability.
IT Support Analyst
PWC Canada
01.2022 - 05.2023
- Monitored and resolved IT incidents in Microsoft 365 while managing hardware/software setups for Windows and MacOS.
- Managed employee onboarding/offboarding processes effectively, ensuring seamless account and device provisioning.
- Administered group policies and directory services maintaining extensive user directories to enhance accessibility.
- Safeguarded systems from threats with proactive solutions including Intune configurations and endpoint protection.
Education
A+ Certificate -
CIMT College
Graduate - Computer Science Professional
FEDPOFFA - CONTINUOUS EDUCATION
Diploma - Cybersecurity
Toronto School of Management
07-2026
Master's - Information Technology
LAUTECH
01-2024
ITIL Foundation Certificate - IT Service Management
Google
01-2024
Skills
- Operating Systems
- MacOS
- Windows XP
- Windows 8
- Windows 10
- Windows 11
- Technical troubleshooting
- Remote support
- Incident management
- Application installations
- Hardware upgrades
- Account management
- System diagnostics
- Customer support
- Desktop component repair
- Remote diagnostics
- Asset management
- Application support
- Issue research
- Data recovery
- Security protocols
- Performance optimization
- Mobile device management
- Virtualization technologies
- ITIL processes
- User training
- Server maintenance
- Problem resolution
- Remote technical assistance
- Remote desktop services and support
- Ticket support system management
- Technical documents comprehension
- Staff education and training
- Information protection
- Mac systems
- Microsoft office specialist (MOS) master
Languages
English
Full Professional
Timeline
IT Administrator
KRMC
01.2024 - 08.2024
Technical Support Specialist
Government of Nunavut
01.2023 - Current
IT Support Analyst
PWC Canada
01.2022 - 05.2023
ITIL Foundation Certificate - IT Service Management
Google
Master's - Information Technology
LAUTECH
Diploma - Cybersecurity
Toronto School of Management
Graduate - Computer Science Professional
FEDPOFFA - CONTINUOUS EDUCATION
A+ Certificate -
CIMT College