Summary
Overview
Work History
Education
Skills
Timeline
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Chinwe Chibuike

Barrie,ON

Summary

As an Information Technology Student at Georgian College expected to graduate in 12/2024, I bring hands-on experience as a Technical Support Personnel at King George Communications, where I provided prompt and accurate technical assistance via phone, email, and inperson. With solid analytical and problem-solving skills, proficiency in Windows . A Solutions-focused Technical Support Specialist known for high productivity and efficient task completion. Specialize in troubleshooting software issues, network problem-solving. Excel in communication, critical thinking, and adaptability, ensuring seamless technical operations and client satisfaction.

Overview

3
3
years of professional experience

Work History

Technical Support Specialist

King George Communications
01.2018 - 01.2021
  • Provided technical assistance through various communication channels including phone, email, chat, and in-person, ensuring prompt and accurate support for customer issues
  • Diagnosed and troubleshooted technical issues, including software and hardware problems, delivering effective solutions or workarounds within specified timeframes
  • Maintained an in-depth knowledge of company products and technologies, enabling exceptional customer service and technical support
  • Interacted professionally with customers, ensuring a positive experience through active listening and addressing needs effectively
  • Documented customer interactions, issues, and resolutions using a ticketing system or CRM software, ensuring accurate record-keeping and follow-up
  • Escalated complex issues to higher-level support teams, ensuring proper communication and resolution tracking for timely problem resolution.

Education

Computer Systems Technician - Networking -

Georgian College
Barrie, Ontario

Skills

  • User Assistance
  • Software Administration
  • Wifi Troubleshooting
  • Problem Routing
  • Windows OS
  • Power Supply Replacement
  • Customer Service Orientation
  • Analysis Skills
  • Oral Communication
  • Tactfulness
  • Critical Thinking
  • Teamwork
  • Troubleshooting
  • Helpdesk Procedures
  • Problem Tracking
  • Resolution Documentation
  • Office365
  • Attention to Detail
  • Adaptability
  • Written Communication
  • Diplomacy
  • Logical Thinking
  • Independent Work
  • Technical Support
  • Email Troubleshooting
  • Problem Logging
  • Computer Literacy
  • Hardware Replacement
  • Notebook Keyboards Replacement
  • Problem Solving
  • Planning and Organization
  • Sensitivity
  • Professionalism
  • Time Management

Timeline

Technical Support Specialist

King George Communications
01.2018 - 01.2021

Computer Systems Technician - Networking -

Georgian College
Chinwe Chibuike