Chinwe Chibuike
Barrie,ON
Summary
As an Information Technology Student at Georgian College expected to graduate in 12/2024, I bring hands-on experience as a Technical Support Personnel at King George Communications, where I provided prompt and accurate technical assistance via phone, email, and inperson. With solid analytical and problem-solving skills, proficiency in Windows . A Solutions-focused Technical Support Specialist known for high productivity and efficient task completion. Specialize in troubleshooting software issues, network problem-solving. Excel in communication, critical thinking, and adaptability, ensuring seamless technical operations and client satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
King George Communications
01.2018 - 01.2021
- Provided technical assistance through various communication channels including phone, email, chat, and in-person, ensuring prompt and accurate support for customer issues
- Diagnosed and troubleshooted technical issues, including software and hardware problems, delivering effective solutions or workarounds within specified timeframes
- Maintained an in-depth knowledge of company products and technologies, enabling exceptional customer service and technical support
- Interacted professionally with customers, ensuring a positive experience through active listening and addressing needs effectively
- Documented customer interactions, issues, and resolutions using a ticketing system or CRM software, ensuring accurate record-keeping and follow-up
- Escalated complex issues to higher-level support teams, ensuring proper communication and resolution tracking for timely problem resolution.
Education
Computer Systems Technician - Networking -
Georgian College
Barrie, OntarioSkills
- User Assistance
- Software Administration
- Wifi Troubleshooting
- Problem Routing
- Windows OS
- Power Supply Replacement
- Customer Service Orientation
- Analysis Skills
- Oral Communication
- Tactfulness
- Critical Thinking
- Teamwork
- Troubleshooting
- Helpdesk Procedures
- Problem Tracking
- Resolution Documentation
- Office365
- Attention to Detail
- Adaptability
- Written Communication
- Diplomacy
- Logical Thinking
- Independent Work
- Technical Support
- Email Troubleshooting
- Problem Logging
- Computer Literacy
- Hardware Replacement
- Notebook Keyboards Replacement
- Problem Solving
- Planning and Organization
- Sensitivity
- Professionalism
- Time Management
Timeline
Technical Support Specialist
King George Communications
01.2018 - 01.2021
Computer Systems Technician - Networking -
Georgian College
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