Summary
Overview
Work History
Education
Skills
Key Skills Qualifications
Professional Development
Timeline
Generic

Pradhiksha Narayanaswamy

Halifax,NS

Summary

A highly motivated and aspiring Software Developer with a strong foundation in Python and over 3 years of technical support experience. Eager to transition my proven problem-solving and communication skills to a development role. Proficient in troubleshooting and supporting enterprise systems, with hands-on experience collaborating on automation initiatives. Actively upskilling in software development principles and frameworks, with a strong passion for continuous learning and a willingness to contribute to an innovative development team.

Overview

7
7
years of professional experience

Work History

Technical Support Specialist

Royal Bank of Canada (RBC)
Halifax, Canada
08.2022 - Current
  • Provided comprehensive Level 1 technical support for internal banking systems and end-user applications, demonstrating strong problem-solving skills.
  • Managed and resolved service requests and incident reports efficiently using a ticketing.
  • Documented technical procedures and participated in knowledge base creation to improve team efficiency.
  • Diagnosed and resolved hardware and software issues for banking systems.
  • Trained new staff on system functionalities and customer service protocols.
  • Communicated updates and solutions clearly to clients throughout support process.
  • Assisted in implementing software updates to improve operational efficiency at RBC.
  • Troubleshot system errors and identified potential solutions.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.

Technical Coordinator

Immigrant Services Association of Nova Scotia (ISANS)
Halifax, Canada
09.2018 - 08.2022
  • Managed the technical setup and support for digital platforms used for training and events.
  • Provided technical assistance to both clients and internal staff, ensuring smooth technology operations.
  • Supported system upgrades and acted as a liaison between internal teams and external vendors/developers.
  • Developed training materials for staff and volunteers assisting immigrants.
  • Organized events to promote cultural integration within the community.
  • Assisted in evaluating program effectiveness through participant feedback sessions.
  • Performed troubleshooting to diagnose and resolve technical issues in a timely manner.
  • Ensured compliance with company policies regarding information technology usage.

Education

Bachelor of Engineering - Electrical and Electronics Engineering

Skills

  • Python
  • Bash
  • Software Development Life Cycle (SDLC)
  • Automation Principles
  • Basic Development Practices
  • ServiceNow
  • MS Office Suite
  • Remote Desktop tools
  • Ticketing Systems
  • Strong Problem-Solving Skills
  • Troubleshooting
  • Team Collaboration
  • Communication
  • Adaptability
  • Willingness to Learn
  • Technical troubleshooting
  • Hardware diagnostics
  • Incident management
  • User training
  • Technical documentation
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Active listening

Key Skills Qualifications

Proficient, Beginner, Software Development Life Cycle (SDLC), Automation Principles, Basic Development Practices, ServiceNow, MS Office Suite, Remote Desktop tools, Ticketing Systems, Strong Problem-Solving Skills, Troubleshooting, Team Collaboration, Communication, Adaptability, Willingness to Learn

Professional Development

  • Advanced Python Programming, Currently enrolled in advanced coursework to deepen Python skills.
  • Automation Frameworks, Engaged in self-learning and hands-on practice with automation frameworks and tools, directly aligning with key job requirements.
  • Software Development Principles, Independently studying core software development practices to facilitate a smooth transition into a developer role.

Timeline

Technical Support Specialist

Royal Bank of Canada (RBC)
08.2022 - Current

Technical Coordinator

Immigrant Services Association of Nova Scotia (ISANS)
09.2018 - 08.2022

Bachelor of Engineering - Electrical and Electronics Engineering

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Pradhiksha Narayanaswamy