Hossam Ibrahim
Program Assistant
Ottawa
Summary
A highly experienced professional in sales and customer service. Known for exemplary team-building, project oversight skills, and gifted at working with all types of personalities. Simultaneously, has an impeccable record of performance history and developing strong collaborative relationships; while also delivering impressive results. Lastly, as someone proud of their Egyptian roots; the eagerness to apply a fluency in Arabic, as well as a diverse background, is always present.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Student Direct Stream E-Trafficker (PM-01)
IRCC - Immigration Refugees & Citizenship Canada
06.2024 - Current
- Acting Team Lead (PM-03) on occasion when regular Team Leader is away.
- In charge of the SDS CR-04 team assigning their workload, providing training, answering questions and providing tips & tricks to ensure smooth operations.
- Analyzing performance and preparing multiple daily reports to track progress and provide feedback to explore areas of improvement.
- Strategizing development plans to aid agents in their daily target achievement by identifying each agent's strengths and utilizing them in a way that ensures the standard of quality is the same across the board.
Student Direct Stream Program Assistant (CR-04)
IRCC - Immigration Refugees & Citizenship Canada
10.2023 - 06.2024
- Pre-assessed study permit applications for international students from certain countries who wish to study in Canada.
- Conducted thorough document verification by checking biometrics, passports, transcripts, letters of acceptance, proof of tuition, medical certificates and language tests; in accordance with the SDS program guidelines using GCMS.
- Utilized GCMS to associate medical certificates, conduct integrated search, leave notes pertaining to application status and referring to missions or sending for verification when necessary, using the SDS pre-assessment guide.
- Maintained a high level of accuracy in data entry, record-keeping and document management using Microsoft Excel and Outlook, contributing to the overall efficiency of the program.
- Provided training/support to colleagues in application pre-assessment, demonstrating strong leadership skills while simultaneously soliciting input from others via Microsoft Teams to encourage inclusivity and collective decision making.
International Experience Canada Program Assistant
IRCC - Immigration Refugees & Citizenship Canada
07.2023 - 09.2023
- Conducted initial eligibility assessments to determine if applicants meet the necessary criteria for working holiday, international co-op and young professionals work permit applications.
- Screened documents and files to ensure completeness and accuracy in accordance with IRCC standards.
- Verified the authenticity and validity of supporting documents, such as; passports, police certificates, medical certificates and resumes.
- Reviewed data to identify discrepancies and writing to clients to obtain missing and/or additional information.
- Accurately entered applicant data into relevant databases and systems, maintaining up-to-date and organized records.
- Prepared reports summarizing application statistics, trends and outcomes for management and regulatory purposes.
Sales Consultant
Rogers Communications
12.2016 - 06.2024
- Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Directed sales support staff in administrative tasks to help sales representatives close deals.
- Consistently exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Education
High School Diploma -
Gloucester High School
Gloucester, ON 09.2008 - 06.2012
Skills
Sales
Team Leading
Client Needs Assessment
Prospecting Clients
Product Knowledge
Customer Complaint Resolution
Cross-selling Products & Services
Sales Goals
Goals & Performance
Data Entry
Attention to Detail
Self-Motivated
Cultural Awareness
Certification
Private Pilot License
Timeline
Student Direct Stream E-Trafficker (PM-01)
IRCC - Immigration Refugees & Citizenship Canada
06.2024 - Current
Student Direct Stream Program Assistant (CR-04)
IRCC - Immigration Refugees & Citizenship Canada
10.2023 - 06.2024
International Experience Canada Program Assistant
IRCC - Immigration Refugees & Citizenship Canada
07.2023 - 09.2023
Sales Consultant
Rogers Communications
12.2016 - 06.2024
Private Pilot License
09-2015
High School Diploma -
Gloucester High School
09.2008 - 06.2012
Similar Profiles
AHMADOU GITTEHAHMADOU GITTEH
Data Analyst at Immigration Refugees and Citizenship Canada (IRCC)Data Analyst at Immigration Refugees and Citizenship Canada (IRCC)
Alyssa FerneyhoughAlyssa Ferneyhough
Administrative Clerk at Immigration Refugees Citizenship Canada, IRCCAdministrative Clerk at Immigration Refugees Citizenship Canada, IRCC
Thomas Henry TrimbleThomas Henry Trimble
Case Processing Agent at Immigration, Refugees and Citizenship Canada (Government of Canada)Case Processing Agent at Immigration, Refugees and Citizenship Canada (Government of Canada)