Hossam Ibrahim
Program Assistant
Ottawa
Summary
A highly experienced professional in sales and customer service. Known for exemplary team-building, project oversight skills, and gifted at working with all types of personalities. Simultaneously, has an impeccable record of performance history and developing strong collaborative relationships; while also delivering impressive results. Lastly, as someone proud of their Egyptian roots; the eagerness to apply a fluency in Arabic, as well as a diverse background, is always present.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Student Direct Stream E-Trafficker (PM-01)
IRCC - Immigration Refugees & Citizenship Canada
2024.06 - Current
- Acting Team Lead (PM-03) on occasion when regular Team Leader is away.
- In charge of the SDS CR-04 team assigning their workload, providing training, answering questions and providing tips & tricks to ensure smooth operations.
- Analyzing performance and preparing multiple daily reports to track progress and provide feedback to explore areas of improvement.
- Strategizing development plans to aid agents in their daily target achievement by identifying each agent's strengths and utilizing them in a way that ensures the standard of quality is the same across the board.
Student Direct Stream Program Assistant (CR-04)
IRCC - Immigration Refugees & Citizenship Canada
2023.10 - 2024.06
- Pre-assessed study permit applications for international students from certain countries who wish to study in Canada.
- Conducted thorough document verification by checking biometrics, passports, transcripts, letters of acceptance, proof of tuition, medical certificates and language tests; in accordance with the SDS program guidelines using GCMS.
- Utilized GCMS to associate medical certificates, conduct integrated search, leave notes pertaining to application status and referring to missions or sending for verification when necessary, using the SDS pre-assessment guide.
- Maintained a high level of accuracy in data entry, record-keeping and document management using Microsoft Excel and Outlook, contributing to the overall efficiency of the program.
- Provided training/support to colleagues in application pre-assessment, demonstrating strong leadership skills while simultaneously soliciting input from others via Microsoft Teams to encourage inclusivity and collective decision making.
International Experience Canada Program Assistant
IRCC - Immigration Refugees & Citizenship Canada
2023.07 - 2023.09
- Conducted initial eligibility assessments to determine if applicants meet the necessary criteria for working holiday, international co-op and young professionals work permit applications.
- Screened documents and files to ensure completeness and accuracy in accordance with IRCC standards.
- Verified the authenticity and validity of supporting documents, such as; passports, police certificates, medical certificates and resumes.
- Reviewed data to identify discrepancies and writing to clients to obtain missing and/or additional information.
- Accurately entered applicant data into relevant databases and systems, maintaining up-to-date and organized records.
- Prepared reports summarizing application statistics, trends and outcomes for management and regulatory purposes.
Sales Consultant
Rogers Communications
2016.12 - 2024.06
- Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Directed sales support staff in administrative tasks to help sales representatives close deals.
- Consistently exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Education
High School Diploma -
Gloucester High School
Gloucester, ON 2008.09 - 2012.06
Skills
Sales
Team Leading
Client Needs Assessment
Prospecting Clients
Product Knowledge
Customer Complaint Resolution
Cross-selling Products & Services
Sales Goals
Goals & Performance
Data Entry
Attention to Detail
Self-Motivated
Cultural Awareness
Certification
Private Pilot License
Timeline
Student Direct Stream E-Trafficker (PM-01)
IRCC - Immigration Refugees & Citizenship Canada
2024.06 - Current
Student Direct Stream Program Assistant (CR-04)
IRCC - Immigration Refugees & Citizenship Canada
2023.10 - 2024.06
International Experience Canada Program Assistant
IRCC - Immigration Refugees & Citizenship Canada
2023.07 - 2023.09
Sales Consultant
Rogers Communications
2016.12 - 2024.06
Private Pilot License
2015-09
High School Diploma -
Gloucester High School
2008.09 - 2012.06
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