Hoi Ching Dawn Chan
Toronto,ON
Summary
Well-qualified Customer Services Representative experienced in handling shipping related activities and also customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Detailed-oriented in preparing documents and maintaining accuracy in system. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
Work History
Logistics Clerk
Viva Media Packaging (Canada) LTD.
11.2022 - Current
- Recorded and Processed transactions, product orders and shipping dates and entered information into databases and systems.
- Collaborated with cross-functional teams to ensure seamless logistics operations throughout the organization.
- Worked with Vendors to schedule daily pickups and weekly deliveries.
- Prepared documentation for customs accurately and efficiently.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
Purchasing Assistant
HK Trading Hong Kong Limited
12.2020 - 08.2022
- Maintained consistent email communication with overseas suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Tracked and Traced shipments as required.
- Established and managed supplier and vendor relationships.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Prepared all purchasing relevant documents and timely data entry into system.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely payment processing for suppliers by liaising closely with accounts payable department, contributing towards maintaining good supplier relationships.
- Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
Customer Services and Administrative Officer
Tin Fung Insurance Brokers Limited
02.2019 - 02.2020
- Provided exceptional customer services and handled queries from customers and colleagues from Mainland China.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Summer Intern (Procurement)
Cathay Pacific Services Limited
06.2018 - 08.2018
- Established contract database and supplier database system during the internship period.
- Filed and general organization of the department.
- Gained valuable industry knowledge through attending meetings related to the field of expertise during the summer internship program.
Education
BBA - Supply Chain Management
Hang Seng University of Hong Kong
Hong Kong06.2019
Skills
- Data Entry
- Organizational Skills
- Customer Service
- Documentation Handling
- Transportation Scheduling
- Purchase Order Management
- Carrier relationships
- Document printing and distribution
- File Maintenance
- Teamwork and Collaboration
- Attention to Detail
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Logistics Clerk
Viva Media Packaging (Canada) LTD.
11.2022 - Current
Purchasing Assistant
HK Trading Hong Kong Limited
12.2020 - 08.2022
Customer Services and Administrative Officer
Tin Fung Insurance Brokers Limited
02.2019 - 02.2020
Summer Intern (Procurement)
Cathay Pacific Services Limited
06.2018 - 08.2018
BBA - Supply Chain Management
Hang Seng University of Hong Kong
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