Rajanpreet Kaur
Gurdaspur,PB
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listining and analytical problem - solving skills . Inhances customer experiences by employing service-oriented behaviors and proficiant in customer service best practices and related options .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Machine Operator
Viva Media Packaging
05.2024 - 07.2024
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Placed orders for materials and equipment with vendors.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
Bank Cashier Assistant
Punjab National Bank
02.2022 - 03.2024
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored self-checkout systems and provided help in resolving complex problems.
Customer Service Representative
Aroma Institute of Tecnology
03.2019 - 01.2020
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor Of Business Administration - Commerce
Khalsa College
Amritsar , Punjab 05.2018
Skills
- Certified first aid & CPR
- Microsoft office and microsoft word
- Microsoft powerpoint
- Microsoft excel
- Multitasker
- English fluency
- Verbal & written communication
- Customer relationship management
- Customer service excellence
- Solving problems and critical thinking
- Collabration and team skills
- Adaptable & creative to new challanges
- Microsoft windows
- Interpersonal & organisational skills
- Machinery testing
- Client relationship management
- Surveillance
- Efficiency & time management
- Ability to lift 50 pounds
Certification
Security guard licence
Certified first aid & CPR
Timeline
Machine Operator
Viva Media Packaging
05.2024 - 07.2024
Bank Cashier Assistant
Punjab National Bank
02.2022 - 03.2024
Customer Service Representative
Aroma Institute of Tecnology
03.2019 - 01.2020
Bachelor Of Business Administration - Commerce
Khalsa College
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