Hiba Alsarakbi
Ottawa,Canada
Summary
Bachelor of Science graduate with a strong passion for health and medical policy-making. Proficient in current Health Canada regulations, standards, and best practices. Analytical and detail-oriented professional focused on ensuring products meet all relevant domestic and international regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Payment Services Officer
Employment and Social Development Canada
07.2022 - Current
- Analyzing complex client files involving multiple variables to develop efficient solutions that meet government requirements and departmental policies
- Identifying discrepancies or potential fraud and reporting them to the appropriate authorities for further investigation
- Verifying eligibility for benefits by cross-referencing information with internal databases and external agencies
- Demonstrating strong mentoring skills by coaching and providing support to new staff and colleagues
Medical Assistant
Appletree Medical Group
01.2022 - 08.2022
- Assisted in carrying out several administrative tasks, including registering new patients, scheduling appointments, issuing invoices, and completing third part forms
- Managed the clinic's reception
Sales Associate
Hudson's Bay Company
07.2019 - 12.2021
- Ensured that customer concerns and enquiries were addressed in a prompt manner
- Carried out cashier taskings when required
- Monitored the store's inventory of stocked products
Pharmacy Assistant
Shopper's Drug Mart
04.2017 - 07.2021
- Assisted in the fulfillment of prescription requests
- Managed communications from patients, doctors, and health institutions
- Addressed customer concerns and enquiries when required
Volunteer Trainer
U-Shine Movement
09.2020 - 04.2021
- Trained participating youth on photography skills
- Provided mentorship to young members
Education
Regulatory Affairs - Sciences -
Algonquin College
Ottawa, Ontario08.2024
Bachelor of Science - Life Sciences
University of Ottawa
Ottawa, Ontario12.2021
Skills
- Organizational Skills
- Dependability
- Adaptability
- Research
- Time Management
- Creativity
- Data Analysis
- Critical Thinking
- Problem Solving
- Transaction Processing
- Customer service and assistance
- Multitasking Abilities
- Active Listening
- Effective Communication
Languages
English
Native or Bilingual
Arabic (Various Dialects)
Native or Bilingual
French
Elementary
Volunteer Experience
Volunteer Trainer, U-Shine Movement - 09/2020, 04/2021 - Brockville, Ontario
Trained participating youth on photography skills., Provided mentorship to young members.
Interests
Regulatory affairs
Timeline
Payment Services Officer
Employment and Social Development Canada
07.2022 - Current
Medical Assistant
Appletree Medical Group
01.2022 - 08.2022
Volunteer Trainer
U-Shine Movement
09.2020 - 04.2021
Sales Associate
Hudson's Bay Company
07.2019 - 12.2021
Pharmacy Assistant
Shopper's Drug Mart
04.2017 - 07.2021
Bachelor of Science - Life Sciences
University of Ottawa
Regulatory Affairs - Sciences -
Algonquin College
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