Rozalia Jakab
Ottawa,ON
Summary
Experienced Professional with administrative skills relating to program operations, customer service, scheduling, email and calendar management. Detail oriented with experience working on multiple tasks in a fast paced environment. Looking to secure a challenging position in a reputable organization to expand my learning, knowledge and skills.
Overview
12
12
years of professional experience
Work History
PAYMENT SERVICES OFFICER
Employment and Social Development Canada
Ottawa
2024.02 - Current
- Providing timely, courteous, accurate and effective services to clients
- Client focused, delivering friendly and positive service in a respectful manner
- Ability to use technology to update and interpret information including MS office applications.
- Gathering information from claimants and employers in order to process applications in accordance with procedure guidelines
- Providing general information about the EI program: explaining laws, decisions, procedures and processes.
- Rendering decisions with respect to eligibility and entitlement to benefits by applying applicable acts and regulations.
OPERATOR
Westwood Learning Centre
2020.10 - 2024.02
- Providing educational play based learning in a licensed home child care setting
- Planning and implementing daily schedule and calendar of events
- Daily communication with clients through phone, email and computer applications
- Followed all safety protocols and procedures
- Utilizing strong communication and interpersonal skills to develop positive relationships with families
- Taking initiative by providing resources and referrals when needed
- Developed and implemented a comprehensive curriculum for children ages 1-5 that focused on language, literacy, math, science, and social studies skills
- Using strong organizational skills to maintain accurate records of attendance, program evaluations, budgets, student files
- Completed ongoing training and courses to remain updated on childcare standards and procedures
- Managed a budget for supplies and equipment needed for the daycare center operations
- Developed and facilitated marketing and communications plans to gain new enrollments.
AGENT
Debt Management Collection Centre Canada Revenue Agency
2022.01 - 2022.07
- Managing outbound and inbound calls in a timely manner
- Respond verbally to telephone inquiries regarding system-generated letters and provide general collection and compliance information
- Conduct telephone interviews to negotiate payment of overdue amounts within established parameters
- Refer unresolved accounts or accounts meeting predetermined criteria to other Agency departments
- Reliability Security Clearance
- Provided excellent customer service, demonstrating strong communication and interpersonal skills
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally
- Successfully handled escalated calls with patience and understanding
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in fast-paced performance setting
- Used database system to record notes and call information.
PROGRAM SUPERVISOR
Jackson Trails Early Learning Centre
2016.09 - 2020.10
- Tracked related expenses as part of administering the yearly budget
- Organized and led weekly personnel meetings with [19] team members
- Day to day operations of a licensed Child Care Centre serving 180 children and families
- Staff scheduling, personnel files, staff performance appraisals, maintain staff attendance records and bi-weekly payroll records
- Purchasing equipment and maintaining budget lines for the program
- Enrollment, registration of families and maintaining billing information in relation to child care fees
- Lead professional development workshops, ensure the program is following licensing requirements from the Ministry of Education
- Ensure all health and safety requirements are met, including quarterly health inspections from the City of Ottawa
- Maintain monthly billing of parent fees, handling parental concerns and feedback
- Liaison for school communication
- New hire interview, reference check and orientation process
- Administrative duties including phone, email and calendar management, preparing reports, welcoming and greeting visitors
- Coordinated field trips both on-site and off-site for educational purposes
- Collaborated with local agencies to access resources that could benefit the program participants
- Participated in parent meetings designed to discuss curriculum objectives or address any concerns they may have had about their child's progress.
PROGRAM SUPERVISOR
Emerald Meadows School Age Program
2012.10 - 2016.09
- Day to day operations of a child care center
- Scheduling, payroll and staff attendance
- Maintain monthly budget lines, Bi-weekly payroll records and purchasing equipment
- Budget estimate, staff performance appraisals, supply staff interviews, reference checks and new hire orientation
- Registration of families, billing and record management
- Administrative duties including phone, email and calendar management, preparing reports, welcoming and greeting visitors
- Participated in parent meetings designed to discuss curriculum objectives or address any concerns they may have had about their child's progress
- Coordinated field trips both on-site and off-site for educational purposes
- Provided guidance on age-appropriate behavior management techniques to teaching staff.
Education
DIPLOMA IN EARLY CHILDHOOD EDUCATION (AECE) -
Association of Early Childhood Educators
DIPLOMA IN CHILD AND YOUTH WORK -
Algonquin College
Skills
- Document management skills
- Organizational skills
- Schedule Preparation
- Time Management
- Customer service
- Proficient in MS office suite
- Team Leadership
- Office Administration
- Staff Training and Development
- Documentation and Recordkeeping
- Teamwork and Collaboration
Timeline
PAYMENT SERVICES OFFICER
Employment and Social Development Canada
2024.02 - Current
AGENT
Debt Management Collection Centre Canada Revenue Agency
2022.01 - 2022.07
OPERATOR
Westwood Learning Centre
2020.10 - 2024.02
PROGRAM SUPERVISOR
Jackson Trails Early Learning Centre
2016.09 - 2020.10
PROGRAM SUPERVISOR
Emerald Meadows School Age Program
2012.10 - 2016.09
DIPLOMA IN EARLY CHILDHOOD EDUCATION (AECE) -
Association of Early Childhood Educators
DIPLOMA IN CHILD AND YOUTH WORK -
Algonquin College
Similar Profiles
Kathlane InayKathlane Inay
Customer Service Officer at Employment and Social Development CanadaCustomer Service Officer at Employment and Social Development Canada
Amber JennerAmber Jenner
Program Support Clerk at Employment and Social Development CanadaProgram Support Clerk at Employment and Social Development Canada
Anissa BreauAnissa Breau
Payment Service Officer at Employment And Social Development CanadaPayment Service Officer at Employment And Social Development Canada