Over ten years of strong community experience working in the non-profit sector within various demographics including youth, seniors and aboriginal communities. Bilingual in both English and French. Reliable Level Federal Government Security Clearance. Over five years experience working with various AIDS Service Organizations in various roles including youth, legal services, prisoner advocacy, health promotion, harm reduction, education and outreach. Over five years experience working with folks from marginalized communities including homeless people, injection drug users, people on social assistance and people affected by poverty. Experience in volunteer management with a strong focus on strategic recruitment, supervision and retention of volunteers. Strong conflict resolution skills with a focus on providing innovative solutions. Extensive knowledge of various support programs and services for folks living with, affected by and at risk of HIV and Hep C. Experience and training in youth counseling.
Responsible for addressing the everyday needs of Canadians across the country access the vital services that are made available to overall improved quality of life.
Main responsibility entailed assisting people with the application process for the new Canadian Dental Care Plan, which later shifted to application processing and support, authentication and file conflict resolution,.