Krystal Marcotte
Sudbury,Canada
Summary
Bilingual public servant with over three years of dedicated experience in delivering exceptional client services, specifically addressing taxpayer inquiries and managing accounts. Demonstrated expertise in multitasking effectively while ensuring strict compliance with government regulations and policies. Strong communication skills utilized to promote positive relationships with diverse clientele, enhancing overall service delivery.
Overview
3
3
years of professional experience
Work History
Benefits Programs Officer
Canada Revenue Agency
04.2022 - Current
- Analyzing, processing, and resolving requests from taxpayers and their representatives
- Providing information to taxpayers and representatives
- Processing correspondence
- Ensuring deadlines and performance targets are met
Supervisor
Tim Hortons
01.2024 - Current
- Food and beverage preparation
- Ensuring a positive customer experience
- Maintaining a safe working and guest environment
- Processing payments and refunds, and handling cash transactions
Education
Diploma - Techniques en administration des affaires
Collège Boréal
Sudbury04.2021
Skills
- Detail oriented
- Working independently
- Problem-solving
- Leadership
- Strong communication
- Capability of prioritizing multiple tasks
- Positive attitude
- Adaptability
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Supervisor
Tim Hortons
01.2024 - Current
Benefits Programs Officer
Canada Revenue Agency
04.2022 - Current
Diploma - Techniques en administration des affaires
Collège Boréal
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