Zahrah Alsalihiy
Availability: 1 Month,Nationality: Canadian
Summary
Experienced professional with a proven track record of success and a diverse skill set of over 10 years. Demonstrated ability to excel in dynamic environments by leveraging strong work ethic, adaptability, and exceptional interpersonal skills. Accomplished at working autonomously, quickly mastering new skills, and ready to contribute substantial experience to a challenging role.
Overview
11
11
years of professional experience
Work History
Tier Resource Analyst
Public Service and Procurement Canada (PSPC), Government of Canada
Ottawa, ON
06.2022 - Current
- Pod Composition Management: Conducted in-depth analysis of pod productivities, ensuring optimal composition for case volume while identifying and addressing work type gaps and training needs.
- Strategic Planning and Reporting: Collaborated with the Director and Senior Manager in various calls, providing valuable insights on business efficiency, workload, and departmental priorities. Produced detailed reports on Service Standards, productivity, queue progress, and escalations.
- Rapid Service Standard Improvement: Reviewed and updated resource plans for accuracy, analyzed data to identify trends and areas for improvement, and developed comprehensive resource models and forecasts. Achieved a remarkable increase in service standards from 70% to 95% within 6 months.
International Election Observer (Short-term)
OSCE Office for Democratic Institutions and Human Rights (ODIHR)
Ottawa, ON
05.2023 - 05.2023
- International Election Observer: Deployed with CANADEM and OSCE for General Elections in Türkiye, contributing to strategy development, logistics coordination, and overseeing impartial election proceedings.
- Strategy and Logistics: Developed and implemented election strategies for various levels, coordinating logistics with local officials and supervising poll workers.
- Results Analysis and Oversight: Analyzed precinct-level results, identifying improvements and addressing potential fraud issues while ensuring impartiality and providing voter assistance.
Project Officer
PSPC, Government of Canada
Ottawa, ON
01.2021 - 04.2022
- Monitored project and team schedules, ensuring adherence to deadlines, milestones, and performance benchmarks.
- Conducted comprehensive risk assessments and implemented management strategies, including Emergency Salary Advances, for unpaid clients.
- Successfully oversaw 6+ projects within the year.
- Provided high-quality client service in Compensation through email and phone.
- Tracked and assessed escalations/hardship requests from various sources, including the Pay Centre, Pods, and departments/agencies.
Compensation Advisor
PSPC, Government Of Canada
Ottawa, Ontario
09.2018 - 01.2021
- Researched job trends for informed salary recommendations.
- Provided expertise in employment regulations and compensation policies for internal optimization.
- Maintained current personnel handbooks while overseeing multiple projects for timely delivery.
- Used Phoenix Pay System to assist Government of Canada employees.
- Managed information with GCMS, GCdocs, and Microsoft Office, exceeding production targets.
Executive Assistant
Trade Operations, CBSA, Government of Canada
Calgary, AB
07.2015 - 08.2018
- Addressed top-level issues with professional discretion.
- Maintained master calendar for Director and senior Managers.
- Organized Director's agenda, meetings, conferences, and travel schedules.
- Proficient in SAP, BPC, HRG Travel System, and PeopleSoft.
- Liaised between executives and stakeholders and managed/organized special events.
Assistant Branch Manager
Enterprise Rent-a-Car
Ottawa, ON
06.2013 - 06.2015
- Supervised 5 branch team members and provided management with suggestions regarding performance assessments;
- Evaluated credit application to determine risk factors and financial feasibility;
- Evaluated budget plans and current costs to project trends and recommend updates;
- Trained and mentored highly effective teams to meet corporate service standards.
Education
Master's - Education
University of Ottawa
Bachelor of Science - Public Administration
University of Ottawa
Bachelor of Science - Sociology
University of Ottawa
Skills
- Leadership
- Team Work
- Market Analysis
- Client Service Excellence
- Content Development
- Training & Development
- Budget Management
- Research/Strategic Planning
- Interpersonal skills
- Analytical and Critical Thinking
- Decision-Making
- Conflict Resolution
- Project Management
- Policies Implementation
- Program Planning
- Community Engagement
- Public Relations
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited
Volunteer Experience
- The Canadian Aid Organization (CAOFISR) May – June 2016 Humanitarian Volunteer - Erbil, Iraq • CAOFISR, a Canadian humanitarian organization, set up a Youth Program initiative and enrolled 10 volunteers to travel to Erbil, Iraq.
- Administrative Manager, HR September 2009 – April 2012 University of Ottawa Muslim Student Association - Ottawa, Ontario
Timeline
International Election Observer (Short-term)
OSCE Office for Democratic Institutions and Human Rights (ODIHR)
05.2023 - 05.2023
Tier Resource Analyst
Public Service and Procurement Canada (PSPC), Government of Canada
06.2022 - Current
Project Officer
PSPC, Government of Canada
01.2021 - 04.2022
Compensation Advisor
PSPC, Government Of Canada
09.2018 - 01.2021
Executive Assistant
Trade Operations, CBSA, Government of Canada
07.2015 - 08.2018
Assistant Branch Manager
Enterprise Rent-a-Car
06.2013 - 06.2015
Master's - Education
University of Ottawa
Bachelor of Science - Public Administration
University of Ottawa
Bachelor of Science - Sociology
University of Ottawa
Similar Profiles
Jennie RathwellJennie Rathwell
Senior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management servicesSenior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management services
Arlette Lenge KasongoArlette Lenge Kasongo
Business Analyst at Public Service and Procurement CanadaBusiness Analyst at Public Service and Procurement Canada
Steven Bradley childsSteven Bradley childs
Building Operator at Public Service and Procurement CanadaBuilding Operator at Public Service and Procurement Canada