Innovative Concept Artist knowledgeable in Adobe Photoshop and character design. Looking to bring further success to an organization through sharp illustration and concept image skills.
Overview
5
5
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
11.2019 - Current
Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
Contributed to higher compliance rates by effectively communicating the importance of filing taxes accurately and on time.
Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
Used office equipment such as work phone/land line/cellphone, laptop, multiple screens, fax machines and photocopiers.
Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
Education
Bachelor of Arts -
Emily Carr: University of Art And Design
Vancouver, B.C.
05.2018
Diploma of Fine Arts -
Langara College
Vancouver, B.C.
05.2015
Airport Operations Diploma of Technology -
British Columbia Institute of Technology
Richmond, B.C.
06.2012
Skills
Ability to work independently and as a collaborative member as a collaborative team player
Strong attention to visual details
2D design
Traditional Drawing Expertise
Advanced Photoshop and Procreate proficiency
Strong Anatomy Knowledge
Critical and Creative Thinking
Problem Solving Prowess
Digital illustration
Drawing and sketching
Art Market Shows Conventions Events
2023, Artist Market, Vancouver, BC
2019, Harumatsuri, Vancouver, BC
2019, MiniComi, Vancouver, BC
2018, Sailor Moon Con, Vancouver, BC
2018, MiniComi, Vancouver, BC
Commissions Publications
2018, Book Cover, Vancouver Love Song, Terry Jeon
2017, Article, See See TV, public art installation at Langara-49th Avenue Station, Daily Hive Vancouver Staff
2015, Article, New students public art decorates Langara SkyTrain station, by xiaoxu_news
Group Exhibitions
2024, Get Lucky!, Vancouver, BC
2023, Spooky Postcard & Tiny Haunts Show, Vancouver, BC
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Assistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du CanadaAssistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du Canada