Summary
Overview
Work History
Skills
Timeline
Generic

Herbert Da Costa

Mississauga,ON

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

33
33
years of professional experience

Work History

Restaurant Manager

Evviva Restaurant (Breakfast Restaurant)
01.2023 - Current
  • Manage daily Front of House restaurant operations - Deliver superior service and maintaining high restaurant standards - Organize shift scheduling and supervise employees - Evaluate staff performance and provide feedback - Ensuring compliance with sanitation and safety regulations - Recruit employees and oversee staff training - Maintain a high level of guest dining experience - maintain budget numbers on a daily basis.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

F&B Manager

Content Hospitality
01.2018 - 12.2021
  • Manage all F&B day-to-day operations within budgeted guidelines and to the highest standards
  • Work closely with senior management & heads of departments to ensure smooth running of the restaurant
  • Duty management role on rotation
  • Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures
  • Organize staff meetings, training's and agendas monthly
  • Responsible for profit goals of the F&B operation
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Increased revenue with targeted promotions, special events, and upselling techniques.
  • Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
  • Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Developed unique events and special promotions to drive sales.

General Restaurant Manager

ABD EL Wahab
08.2016 - 12.2018
  • Ensuring the smooth running of the organization by leading on operational processes, including managing and creating a welcoming workplace culture
  • Ensuring HR processes are documented and supporting managers to complete the annual review processes
  • Full P&L accountability for the restaurant and all F&B outlets
  • Coach and inspire the team to achieve outstanding levels of hospitality
  • Support the Managing Director and work closely with all members of the team to achieve shared objectives

High School of Saint Martin
01.1991 - 01.1999
  • Smart Serve
  • Food and hygiene
  • Digital Marketing
  • Covid 19 Awareness
  • Health and safety
  • Fire and Safety
  • Personal Alcohol License

Skills

  • Personal skills:
  • Able to work and lead large F/H and B/H
  • Ability to multitask under pressure
  • Good communication skills
  • Good numeracy skills
  • Fluent in 5 languages

Timeline

Restaurant Manager

Evviva Restaurant (Breakfast Restaurant)
01.2023 - Current

F&B Manager

Content Hospitality
01.2018 - 12.2021

General Restaurant Manager

ABD EL Wahab
08.2016 - 12.2018

High School of Saint Martin
01.1991 - 01.1999

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Herbert Da Costa