Hernan Romero
Coquitlam
Summary
I’m applying with the intention to be an active employee within your exceptional company. I’m a passionate, hard-working individual that is ready to utilize over ten years of various work experiences, and will demonstrate being a viable asset, and being an outstanding team member. I’m bringing enthusiasm, dedication and a very strong work ethic that I will demonstrate with the best of my abilities.
Overview
12
12
years of professional experience
Work History
Server
Evviva Restaurant
04.2022 - 01.2024
- Explained food and drink menu items, and made recommendations, and answered any guest requests promptly.
- Proficiently manage tables while keeping an eye on food deliveries, seating loads and customer service issues to inform management or other staff of problems.
- Work collaboratively with team to ensure all customer needs are met and restaurant standards of service are maintained.
- Assist management with customer service issues, staff concerns, and duty assignments.
- Managed an average of 6 tables, and covered up to 12 tables at once as needed due to volume and short staffing, while maintaining customer service standards.
- Delivered exceptional, friendly, and fast service.
- Greeted and seated guests to their tables. Also bussed, cleaned and cleared tables after guests are done
Server
Pie Bar
06.2018 - 03.2020
- Explained food and drink menu items, and made recommendations, and answered any guest requests promptly.
- Proficiently manage tables while keeping an eye on food deliveries, seating loads and customer service issues to inform management or other staff of problems.
- Answered to special requests; promptly tended to guest issues and alerted management when needed.
- Bussed, cleared and cleaned tables quickly to seat more guests; ensure greater customer satisfaction
- Delivered exceptional, friendly, and fast service.
- Assist management with customer service issues, staff concerns, and duty assignments
Server
Jack Astors
03.2016 - 03.2020
- Have extensive menu and drink knowledge; delivered fast and friendly service.
- Efficiently delivered food and drink orders, and always removed courses and refilled drinks.
- Always maintained dining cleanliness and ensured quality dining experience.
- Answered to special requests; promptly tended to guest issues and alerted management when needed.
- Bussed, cleared and cleaned tables quickly to seat more guests; ensure greater customer satisfaction.
- Greeted and seated guests to their tables, and conducted conversations to “thin-slice” guests.
- Managed in-house and phone requests and helped with large party inquiries both as host and server.
Host/Server
White Spot
10.2013 - 11.2015
- Explained food and drink menu items, and made recommendations, and answered any guest requests promptly.
- Proficiently manage tables while keeping an eye on food deliveries, seating loads and customer service issues to inform management or other staff of problems.
- Work collaboratively with team to ensure all customer needs are met and restaurant standards of service are maintained.
- Assist management with customer service issues, staff concerns, and duty assignments.
- Managed an average of 6 tables, and covered up to 12 tables at once as needed due to volume and short staffing, while maintaining customer service standards.
- Delivered exceptional, friendly, and fast service.
- Greeted and seated guests to their tables. Also bussed, cleaned and cleared tables after guests are done.
Sales Associate/Steward
BC Liquor Stores
11.2011 - 10.2015
- Daily deposit and cash reconciliation, performed inventories, shrinkage prevention, lost prevention properties, and daily office duties.
- Delegating staff to insure productivity goals are achieved etc.
- Enforcing the rules and regulations set forth by the BCGEU, the union representation of the BC liquor distribution branch.
- Demonstrated customer service skills and ensuring quality check out experience.
- Overlooked cleaning and sanitary duties, store display projects for promotions etc.
Education
Associate of Arts - Criminology
Douglas College
New Westminster, BC01.2016
Associate of Arts - General Studies
Langara College
Vancouver, BC01.2016
Skills
- Bilingual, fluent in English and Spanish
- Exceptional intrapersonal and interpersonal skills
- Excellent multitasking skills; Work well under pressure
- Trained in food, drink and wine service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Summary of Qualifications
- 10+ year career within the food service/retail industry.
- Smart Serve and Serve It Right Certified. Flexible time schedule.
- Strong Commitment to guest satisfaction and quick service delivery.
- Calm under pressure with extensive experience working within high-volume environments.
- Good to retaining and communicating menu knowledge, and utilizing sales techniques to increase revenues.
Timeline
Server
Evviva Restaurant
04.2022 - 01.2024
Server
Pie Bar
06.2018 - 03.2020
Server
Jack Astors
03.2016 - 03.2020
Host/Server
White Spot
10.2013 - 11.2015
Sales Associate/Steward
BC Liquor Stores
11.2011 - 10.2015
Associate of Arts - Criminology
Douglas College
Associate of Arts - General Studies
Langara College
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