Helena Winter
Falun,Canada
Summary
Highly knowledgeable in agriculture and machinery parts sales with background in managing inventory, providing customer service, and driving sales growth. Skilled in identifying client needs, recommending solutions, and facilitating transactions. Demonstrated ability to improve operational efficiency and enhance customer satisfaction through proactive service and effective communication. Successfully increased parts department revenue by fostering strong relationships with customers and vendors.
Overview
14
14
years of professional experience
Work History
Journeyman Parts Technician
Brandt Tractor
Ponoka, AB
06.2024 - Current
- Assisted customers in identifying and selecting appropriate parts for agricultural equipment.
- Managed inventory levels and organized parts storage for optimal accessibility.
- Operated computerized inventory management systems to track stock and orders.
- Verified accuracy of orders for parts against original request documents before shipment was released.
- Located and labeled parts to maintain organized inventory of stock.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Journeyman Parts Technician
Alberta AG Parts
Lacombe, Canada
03.2023 - 06.2024
- Served as a reliable resource for both technicians and customers, answering inquiries regarding parts specifications, compatibility, and availability.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Increased sales by developing strong relationships with customers and providing knowledgeable recommendations on parts selections.
Journeyman Parts Technician
Brandt Tractor, formally Cervus Equipment AG
Ponoka, Canada
07.2019 - 03.2023
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Maintained accurate electronic records using specialized inventory software to ensure real-time updates across all departments involved in part procurement processes.
- On Call experience.
Journeyman Parts Technician
Cervus Equipment MH
Red Deer, Canada
05.2018 - 07.2019
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
Parts Counter Person
Pentagon Farm Centre Lacombe/Leduc
, Canada
07.2014 - 03.2018
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- On Call experience.
Lifeguard & Instructor
Ponoka & Rimbey, Canada
09.2011 - 09.2014
- Responded to emergency situations in a timely, efficient manner.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Earned Water Safety Instructor certification and managed pool deck safety.
- Educated patrons on safety protocols and enforced safety rules.
Parts Counter Person
Hi-Line Farm Equipment
Wetaskiwin, Canada
02.2014 - 07.2014
- Researched equipment and parts via physical catalogs and electronic means.
- Learned and adapted quickly to new technology and software applications.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Stocked and managed stock of parts.
Education
Journeyman Parts Technician -
Red Deer Polytech
Red Deer, ABHigh School Diploma -
Ponoka Composite High School
Ponoka, ABSkills
- Strong Agriculture Equipment background
- Customer Service
- Payment Processing
- Shipping and receiving
- Product and Service Sales
- Problem Resolution
- DIS & Equip program knowledge
Additional Highlights
- Class 5 Drivers License
- Standard First Aid
- Forklift Operators Ticket
- 4-H Experience
References
References available upon request.
Timeline
Journeyman Parts Technician
Brandt Tractor
06.2024 - Current
Journeyman Parts Technician
Alberta AG Parts
03.2023 - 06.2024
Journeyman Parts Technician
Brandt Tractor, formally Cervus Equipment AG
07.2019 - 03.2023
Journeyman Parts Technician
Cervus Equipment MH
05.2018 - 07.2019
Parts Counter Person
Pentagon Farm Centre Lacombe/Leduc
07.2014 - 03.2018
Parts Counter Person
Hi-Line Farm Equipment
02.2014 - 07.2014
Lifeguard & Instructor
09.2011 - 09.2014
Journeyman Parts Technician -
Red Deer Polytech
High School Diploma -
Ponoka Composite High School