Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ANDY LANGELIER

Falher

Summary

Dynamic Parts Technician with proven expertise at Horizon Ag & Turf in parts identification and customer service. Recognized for enhancing customer satisfaction through effective communication and technical understanding. Skilled in order processing and team building, consistently delivering exceptional support and fostering loyalty among clients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Journeyman Parts Technician

Horizon Ag & Turf
03.2021 - Current
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.

Retail Store Clerk

UFA
06.2020 - 03.2021
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Operated POS systems to accurately process customer purchases.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Learned duties for various positions and provided backup at key times.

Parts Counter Sales Person

Venture Part Supply
11.2017 - 01.2020
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.

Hardware Store Clerk

New Horizon Coop Hardware
06.2014 - 10.2017
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Red Seal Journeyperson Parts Technician - Parts School

Northwestern Polytechnic
Grande Prairie, AB
12-2023

High School Diploma -

George P Vanier
Donnelly, AB
05-2016

Skills

  • Returns processing
  • Parts identification
  • Shipping and receiving
  • Stock control
  • Order processing
  • Payment processing
  • Team building
  • Product knowledge
  • Technical understanding
  • Purchase orders
  • Cash handling
  • Customer service

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification


  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Journeyman Parts Technician

Horizon Ag & Turf
03.2021 - Current

Retail Store Clerk

UFA
06.2020 - 03.2021

Parts Counter Sales Person

Venture Part Supply
11.2017 - 01.2020

Hardware Store Clerk

New Horizon Coop Hardware
06.2014 - 10.2017

Red Seal Journeyperson Parts Technician - Parts School

Northwestern Polytechnic

High School Diploma -

George P Vanier

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