Morgan Schmidt
Whiteford,MD
Summary
Dynamic Journeyman Parts Technician with a proven track record at Nors Construction Equipment Canada GW Ltd, showcasing expertise in parts cataloging and exceptional customer service. Leveraged diagnostic skills and relationship building to increase sales and ensure inventory accuracy. Known for adaptability, effective communication, and fostering positive customer relations, significantly enhancing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Journeyman Parts Technician
Nors Construction Equipment Canada GW Ltd
11.2018 - Current
- Assisted in training new staff members on company procedures, inventory systems, and best practices for successful parts operations.
- Assisted with budgeting and forecasting activities by providing accurate inventory data to support informed decision making.
- Served as a reliable resource for both technicians and customers, answering inquiries regarding parts specifications, compatibility, and availability.
- Fostered a positive work environment through effective communication skills, teamwork initiatives, and proactively addressing potential conflicts.
- Assisted with the warehouse set up and function of a new branch outside of the Territory
- Utilized industry-specific software programs efficiently for data entry, inventory control, and documentation purposes.
- Managed returns process smoothly to maintain positive customer relations while adhering to company policies.
- Increased sales by developing strong relationships with customers and providing knowledgeable recommendations on parts selections.
- Conducted regular inventory audits, ensuring accuracy in stock levels and minimizing discrepancies.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Wash Bay Attendant
Mighty Wash Car Wash
01.2015 - 12.2015
- Supported fellow team members as needed, fostering a collaborative work environment focused on achieving common objectives.
- Communicated effectively with customers to understand their specific needs or preferences prior to initiating vehicle cleaning processes.
- Managed inventory levels of supplies required for daily operations, ensuring adequate stock was always available for uninterrupted service delivery.
- Demonstrated expertise in using various tools and equipment required for effective vehicle cleaning and detailing services.
Education
Red Seal Endorsement - Parts Technician
Yukon Apprenticeship Board
Whitehorse09-2022
High School Diploma -
Porter Creek Secondary
Whitehorse 07-2017
Skills
- Parts cataloging
- Heavy equipment
- Shipping and receiving
- Warehouse organization
- Packaging and labeling
- Safety procedures
- Work order management
- Hydraulic systems
- Parts inspection
- Electrical systems
- Pricing strategy
- Diagnostic skills
- Pneumatic systems
- Cycle counting
- Returns processing
- Cross-referencing parts
- Parts identification
- Stock control
- Warehouse operations
- Sales support
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Accomplishments
- Collaborated with team of 12 in the development of Nors Construction Winnipeg startup.
- Managed parts ordering and tracking for over 100 Volvo Construction Machines for the Gold Rush project.
Certification
- Forklift Safety and Inspector Certification - Occupational Safety and Health Administration (OSHA).
- First Aid Certification
Timeline
Journeyman Parts Technician
Nors Construction Equipment Canada GW Ltd
11.2018 - Current
Wash Bay Attendant
Mighty Wash Car Wash
01.2015 - 12.2015
- Forklift Safety and Inspector Certification - Occupational Safety and Health Administration (OSHA).
- First Aid Certification
Red Seal Endorsement - Parts Technician
Yukon Apprenticeship Board
High School Diploma -
Porter Creek Secondary
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