Hector Gabriel Garcia Chavez
Vancouver,BC
Summary
MBA, Biotechnology Engineer, and proficient Business Intelligence Analyst with expert knowledge of business operations. Highly accomplished in leveraging data to improve processes, systems, and procedures for maximum business success. Offers excellent judgment and analytical abilities focused on healthcare, biotech, food, and cosmetic industries.
My goal is to work at a data-driven company where I can leverage my diverse industry background to drive solutions in a leadership role, a company where I can positively impact the lives of many in the community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
VIP Concierge Services - Fairmont Gold Lounge Attendant
Fairmont Pacific Rim - Hotel
Vancouver
2022.06 - Current
- Attendant at the luxury lounge of the hotel, in charge of anticipating the needs of our guests and supervising that the operations run at their maximum capacity.
- Managed and updated guest information database to ensure accurate records are kept for each guest.
- Supervise inventories of all the supplies for the lounge and remove non-essential objects from the working stations to guarantee risk management and safety operations.
- Assure that "customer service excellence" is met for every guest and provide a personalized experience that exceeds their wildest expectations.
Co-Founder | Head Project Manager
BÜGORA
2020.10 - 2023.06
- Managed overall workflow of projects from conception to completion.
- Analyzed customer feedback to improve product offering and services.
- Recruited, trained, managed, and evaluated staff.
- Identified areas of improvement in processes related to operations and sales activities.
Drug Safety Associate - Team Coordinator
IQVIA
2021.06 - 2022.02
- Assigned and coordinated the activities of a specialized team in drug safety reporting according to project necessities and objectives.
- Created weekly reports and data visualizations on team performance metrics and distributed them to stakeholders.
- Measurement and presentation of the performance of my teams, error rate, monthly objectives, creation of CAPAs, and training.
- Conducted regular performance reviews with individual team members to assess progress towards goals.
Clinical Trial Assistant /Pharmacovigilance Specialist
IQVIA
2018.08 - 2021.06
- Performed trend analysis on post-marketing surveillance data to identify patterns or clusters of adverse events associated with a particular drug or therapeutic class.
- Evaluated pharmacovigilance data from multiple sources, including spontaneous reports and clinical trial databases.
- Transcription and translation into English of ICSR (Individual Case Study Report) reports from unstructured and structured data.
- Maintained database integrity through accurate data entry into the Pharmacovigilance System Database.
- Participated in project teams to develop new systems or improve existing ones used in pharmacovigilance activities.
- Conducted root cause analysis of complex cases involving multiple factors that could have contributed to an adverse event.
Packaging & Microbiology Quality Control Analyst
Coca-Cola Mexico
2017.02 - 2018.02
- Performed physicochemical and mechanical tests, statistical analysis of results, and final reports of new packages in the validation process.
- Developed and implemented procedures and documentation for statistically representative quality control tests in accordance with ISO 9001 standards.
- Performed root cause analysis on non-conforming materials to identify problems and corrective action plans.
- Achieved laboratory re-accreditation under the NOM-ISO-IEC 17025 (NMX-EC17025); 2 analysis methods were developed, validated, and accredited by the Mexican Entity of Accreditation (EMA).
Education
Master's in Business Administration (MBA) - Data Analytics & Consulting
University Canada West
Vancouver, BC05.2024
Specialization in Project Management - Project Management
EGADE Business School | (ITESM University)
Mexico City04.2020
Bachelor in Biotechnology Engineering - Biotechnology
Monterrey Institute of Technology And Higher Education | (ITESM University)
Mexico City05.2018
Certification in Quality Control Systems - Green Belt Lean Six Sigma
University Of Arizona
12.2017
Skills
- Consulting Management
- Business Analytics
- Project Management
- Microsoft Office
- SQL
- Tableau
- Python Programming
- Quality Control
- Lean Six Sigma
- Leadership
- Customer Care Service
- Stakeholder Management
- HACCAP Food Safety
Affiliations
- Volleyball
- Rock climbing
- Amateur Sports & Wedding Photographer
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
German
Elementary
Certification
- Project Management
- Green Belt Lean Six Sigma
- Occupational First Aid Level 1 by Worksafe BC, Canada
- Forbes 5 Star hospitality training
Timeline
VIP Concierge Services - Fairmont Gold Lounge Attendant
Fairmont Pacific Rim - Hotel
2022.06 - Current
Drug Safety Associate - Team Coordinator
IQVIA
2021.06 - 2022.02
Co-Founder | Head Project Manager
BÜGORA
2020.10 - 2023.06
Clinical Trial Assistant /Pharmacovigilance Specialist
IQVIA
2018.08 - 2021.06
Packaging & Microbiology Quality Control Analyst
Coca-Cola Mexico
2017.02 - 2018.02
Master's in Business Administration (MBA) - Data Analytics & Consulting
University Canada West
Specialization in Project Management - Project Management
EGADE Business School | (ITESM University)
Bachelor in Biotechnology Engineering - Biotechnology
Monterrey Institute of Technology And Higher Education | (ITESM University)
Certification in Quality Control Systems - Green Belt Lean Six Sigma
University Of Arizona
- Project Management
- Green Belt Lean Six Sigma
- Occupational First Aid Level 1 by Worksafe BC, Canada
- Forbes 5 Star hospitality training
Similar Profiles
Alissa AgreyAlissa Agrey
Spa Guest Experience Manager at Fairmont Spa at Fairmont Pacific RimSpa Guest Experience Manager at Fairmont Spa at Fairmont Pacific Rim
Oscar FranksOscar Franks
3rd Cook at Fairmont Pacific Rim3rd Cook at Fairmont Pacific Rim
Cassandra HodgeCassandra Hodge
Cabana Server/Bartender at The Fairmont Pacific RimCabana Server/Bartender at The Fairmont Pacific Rim