Heather Holcombe
London,Canada
Summary
Results-driven Managing Optician with a strong track record in sales optimization and customer experience enhancement. Expertise in team collaboration and delivering high-quality patient services. Proven ability to drive revenue growth while maintaining exceptional service standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Managing Optician
Theodore & Pringle Optical
London, ON
07.2019 - Current
- Managed daily operations of optical dispensary and patient services.
- Supervised staff, coordinating training programs for new team members.
- Cultivated strong relationships with head office, senior management, and store management.
- Assisted customers in selecting frames and lenses to meet individual needs.
- Achieved sales targets while controlling wages in alignment with Profit & Loss statement.
- Served as Telus Health insurance champion, providing national-level peer support.
- Dispensed eyewear, performed adjustments, and coordinated contact lens orders.
Student Optician
Imperial Eyewear
Chatham, Canada
08.2015 - 07.2019
- Assisted patients in selecting frames and ensuring accurate measurements.
- Resolved customer inquiries and concerns professionally and promptly.
- Verified accuracy of finished prescription orders before releasing them to customers.
- Provided expertise on lens types and coatings tailored to patient needs.
- Managed adjustments and coordinated pickup of completed glasses and contact orders.
Optical Assistant
Dr. David Oliphant’s Office
Chatham, Canada
04.2015 - 09.2015
- Operated visual field machines, auto refractors, tonometer machine, and retinal camera for all patients.
- Conducted preliminary vision tests and gathered patient information for doctors.
- Assisted patients in selecting frames and ensuring accurate measurements.
- Trained team members on VisioOffice 2 operations to enhance service delivery.
- Managed adjustments and coordinated pickup of completed eyeglasses, safety glasses, and contact lens orders.
Lab Technician
Stewart Optometry
Chatham, Canada
08.2013 - 04.2015
- Grinded and fabricated lenses to meet precise specifications.
- Filled contact orders and instructed patients on proper lens usage.
- Maintained patient prescription records, ensuring accuracy in orders and payments.
- Ordered products and upheld accurate inventory management practices.
- Operated visual fields machine, auto refractor, and retinal camera for all patients.
Receptionist/Legal Assistant
O’Brien Jacklin Wickett Sulman
Chatham, Canada
06.2009 - 08.2013
- Organized case files and maintained document management systems.
- Drafted legal documents and correspondence for client cases.
- Assisted attorneys in trial preparation and research tasks.
- Reviewed discovery materials for relevance and accuracy.
- Filed legal documents with courts and maintained compliance records.
Legal Assistant
Mayes Law Firm
Chatham, Canada
03.2009 - 06.2009
- Handled phone and counter inquiries efficiently in a fast-paced environment.
- Drafted legal documents and correspondence for client cases.
- Organized and prepared files for court proceedings.
- Produced legal documents, including medical briefs, Statements of Claims, Motion Records, and Affidavits.
Legal Assistant
Festeryga Partners
Leamington, Canada
05.2008 - 03.2009
- Facilitated daily communication with insurance agents and companies.
- Updated medical briefs and undertakings to ensure accuracy.
- Prepared various legal documents promptly to meet deadlines.
- Scheduled and maintained appointments to optimize workflow.
Education
Optical Sciences - Eyeglasses and Contact lenses -
Northern Alberta Institute of Technology
Edmonton04.2018
Medical Terminology -
St. Clair College
Chatham, ON04.2010
Paralegal Diploma -
Westervelt College
London, ON08.2007
Ontario Secondary School Diploma -
Lambton-Kent Composite School
Dresden, ON06.2006
Skills
- Attention to detail
- Peer support champion
- Sales and profit maximization
- Public relations expertise
- Sales achievement
- Time management
References
Available upon request
Certification
National Examinations for Canadian Opticians - 5822
Timeline
Managing Optician
Theodore & Pringle Optical
07.2019 - Current
Student Optician
Imperial Eyewear
08.2015 - 07.2019
Optical Assistant
Dr. David Oliphant’s Office
04.2015 - 09.2015
Lab Technician
Stewart Optometry
08.2013 - 04.2015
Receptionist/Legal Assistant
O’Brien Jacklin Wickett Sulman
06.2009 - 08.2013
Legal Assistant
Mayes Law Firm
03.2009 - 06.2009
Legal Assistant
Festeryga Partners
05.2008 - 03.2009
Optical Sciences - Eyeglasses and Contact lenses -
Northern Alberta Institute of Technology
Medical Terminology -
St. Clair College
Paralegal Diploma -
Westervelt College
Ontario Secondary School Diploma -
Lambton-Kent Composite School
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