Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Dignard

Barrhaven,ON

Summary

Detail-focused Licensed Optician known for high productivity and efficient task completion. Skilled in accurate eyewear adjustment, precision in lens fitting, and adept at interpreting prescriptions to ensure optimal client vision and comfort. Excel using strong communication skills, problem-solving abilities, and patient-centered approach to enhance customer satisfaction and loyalty.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Managing Optician

Theodore & Pringle Optical (Loblaw)
Kanata, Ontario
03.2019 - 09.2025
  • Oversaw daily operations of optical dispensary, ensuring compliance with industry standards.
  • Collaborated with staff and Optometrist to address business and patient needs effectively.

Licensed Optician

Barrhaven Optometric Centre
Barrhaven, Ontario
01.2008 - 02.2019
  • Collaborated with dispensing team in high-volume optometric office to enhance workflow efficiency.
  • Assisted Optometrists to deliver exceptional and professional customer service.
  • Supported patient interactions to ensure positive experiences and satisfaction.

Licensed Optician

Laurier Optical
Kanata, Ontario
05.2001 - 08.2007
  • Commenced role as a student optician at Laurier Optical Kanata, and continued on as a licensed optician after obtaining my Ontario Opticians License in 2003.
  • Managed new location in Barrhaven from 2005 to 2007, ensuring operational efficiency and customer satisfaction.

Education

Opticianry

Georgian College
Barrie, ON
06-2002

Bachelor of Science - Environmental Biology

Lake Superior State University
Michigan
06-1999

Skills

  • Effective communication
  • Exceptional Customer Service Skills
  • Optical product knowledge of frames, lenses, contact lenses & lab products
  • Order preparation
  • Optical measurements
  • Insurance billing
  • Computer skills
  • Adjusting eyewear
  • Retail sales
  • Team collaboration
  • Problem solving & Conflict Resolution

Certification

  • College of Opticians of Ontario, C-3176
  • Member of the Canadian Opticians Association

Timeline

Managing Optician

Theodore & Pringle Optical (Loblaw)
03.2019 - 09.2025

Licensed Optician

Barrhaven Optometric Centre
01.2008 - 02.2019

Licensed Optician

Laurier Optical
05.2001 - 08.2007

Opticianry

Georgian College

Bachelor of Science - Environmental Biology

Lake Superior State University

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Heather Dignard