Emilie Bartnik
Windsor,ON
Summary
Licensed Optician with proven expertise at Theodore & Pringle Optical , excelling in customer service and optical dispensing. Recognized for maintaining high inventory standards and delivering tailored eyewear, ensuring customer satisfaction and loyalty. Reliable and organized, with a strong focus on achieving results.
Overview
2026
2026
years of professional experience
Work History
Licensed Optician
Theodore & Pringle Optical
Windsor, ON
01.2015 - Current
- Preformed as Interim Manager November 2023 to February 2025, Oversaw hiring and training of employees
- Worked with Wink computer system to complete patience orders and accurate submit insurance claim using Wink or Telus Health.
- Collaborated with the optometrist for appointment bookings, pre-test patients and follow up appointments
- Maintained inventory levels as well as a high level of cleanliness
- Constructed patience eyewear using internal lab
- Assisted customres in selecting appropriate eyewear or contact lenses based the individuals needs / lifestyle.
Licensed Optician
Walmart
Windsor, ON
2010 - 01.2015
- Preformed as Manager July 2013 to July 2014 covering maternity leave, Oversaw hiring and training of employees and student/intern opticians
- Collaborated with the optometrist for appointments bookings, pre testing and follow up appointments
- Maintained accurate financial records, individual medical records and day to day paperwork, including insurance billing, markdowns, claims, returns and paying of bills
- Participated in store front marketing, contact lens clinic days, shared current promotions and set up attractive displays
- Assisted opticals in other locations as well as instore departments when needed
Education
Deploma - Opticianry
Georgian College
Barrie01-2004
Skills
- Customer service
- Optical dispensing
- Contact lens
- Product upselling
- Reliability
- Organizational skills
Accomplishments
- 2024 increased sales 10% over previous year
- 2024 achieved third highest contact lens growth in T&P
- T&P awarded 3 Customer Service Satisfaction pins
- Received multiple Zehrs Customer Satisfaction Surveys
- 2011/2008 achieved hightest Daily sales Record for WalMart
- 2010 Featured in WalMart optical newsletter for Best Patient Experience
- Recieved 29 Shinning Star Customer Service Awards with WalMart
Languages
English
Timeline
Licensed Optician
Theodore & Pringle Optical
01.2015 - Current
Licensed Optician
Walmart
2010 - 01.2015
Deploma - Opticianry
Georgian College