Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Edgard Chaptini

Bedford,Canada

Summary

A highly experienced and certified Optician/Optometrist with over 25 years of hands-on experience. My knowledge of customer journey from vision testing to diagnosis to final corrective lenses and fitting eyewear is solid. Due to owning and operating a successful Optical shop for almost three decades, I have a strong background in sales, inventory management, financial responsibility and most importantly customer service. My fluency in three languages, makes me great with people and a valuable asset for any organization in today's multicultural Canadian society.

Overview

29
29
years of professional experience

Work History

Licensed Optician

Miller Optometry
11.2023 - 10.2024
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
  • Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
  • Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
  • Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.

Student Optician

Walmart Vision Center
02.2023 - 10.2023
  • Write all your jibs responsibilities
  • Demonstrated effective communication skills when discussing complex optical concepts with customers in layman''s terms.
  • Performed accurate measurements for eyewear fitting, ensuring optimal comfort and functionality for clients.
  • Emphasized client satisfaction, cultivating a welcoming atmosphere by greeting customers warmly and engaging in meaningful conversations.
  • Assisted in maintaining a clean and organized store environment, contributing to a pleasant customer experience.
  • Resolved customer inquiries promptly, addressing concerns with professionalism and empathy.
  • Coordinated insurance billing processes, liaising between patients and providers to ensure prompt payment.
  • Adjusted eyewear frames for proper fit, ensuring customer satisfaction and reducing the need for future adjustments.

Owner and Optician/Optometrist

Optic New Vision
12.1995 - 06.2022
  • As the owner, I was responsible for the overall operations of my optical business:
  • - Recruiting, training, supervising and appraising staff
  • - Managing budgets
  • - Maintaining statistical and financial records
  • - Dealing with customer queries and complaints
  • - Overseeing pricing and stock control
  • - Maximizing profitability and setting/meeting sales targets
  • - Ensuring compliance with health and safety regulations
  • - Preparing promotional materials and displays
  • - Managed and purchased from over 10 different suppliers - locally and internationally
  • As the optician/optometrist was responsible for dispensing and fitting eyeglasses and contact lenses, and providing eye examinations

Education

Certificate - Dispensing Optician

THE NOVA SCOTIA COLLEGE OF DISPENSING OPTICIANS
NOVA SCOTIA
02-2023

Optician Optometrist (Refraction) -

Institut des arts et métiers
12.1995

Skills

  • Includer
  • Restorative
  • Positivity
  • Consistency
  • Customer service
  • Patient care
  • Customer relations

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Certification

PLAR License Dispensing Optician     - acquired on February 13, 2023

Timeline

Licensed Optician

Miller Optometry
11.2023 - 10.2024

Student Optician

Walmart Vision Center
02.2023 - 10.2023

Owner and Optician/Optometrist

Optic New Vision
12.1995 - 06.2022

Certificate - Dispensing Optician

THE NOVA SCOTIA COLLEGE OF DISPENSING OPTICIANS

Optician Optometrist (Refraction) -

Institut des arts et métiers

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