Summary
Overview
Work History
Education
Skills
Timeline
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Marcie Farough

Thunder Bay

Summary



Organized and reliable professional with a certificate in Optical Sciences and over 10 years of experience supporting clinical operations in a busy optical dispensary. Skilled in handling sensitive information, maintaining accurate records, and delivering excellent front-line service. Adept in multitasking, prioritizing administrative duties, and following strict protocols in both client service and documentation. Brings a strong understanding of confidentiality, attention to detail, and a commitment to accuracy - ready to apply these strengths in a secure and structured administrative environment.

Overview

13
13
years of professional experience

Work History

Intern Optician

Theodore & Pringle Optical
08.2020 - Current
  • Maintain accurate and confidential patient records, ensuring compliance with privacy regulations.
  • Demonstrate strong attention to detail when processing prescriptions and entering client data.
  • Educate patients on proper eyewear care, lens options, coatings and vision insurance coverage.
  • Verifying patient jobs for accuracy, including prescriptions, lens specifications, and order completion timelines.
  • Conduct contact lens fitting and teach patients lens care and proper usage techniques.

Intern Optician

Pearle Vision
08.2017 - 08.2020
  • Educating patients on progressive, sun, task specific and safety lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Collaborated with senior opticians to enhance patient service protocols and workflow efficiency.
  • Aided in selection of eyeglass frames based on customer preferences.

Sales Associate

Pearle Vision
03.2014 - 08.2017
  • Provide customer service.
  • Direct bill insurance companies and process POS transactions.
  • Developed strong relationships with regular customers to enhance loyalty and repeat business.
  • Assist with frame and lens selection that best suits patients' lifestyle.
  • Help maintain store cleanliness.
  • Key holder.

Retail Sales Associate Cashier

Sears Department Store
10.2012 - 03.2014
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed customer transactions accurately using point-of-sale systems.
  • Quickly and accurately counted drawers at start and end of each shift.


Customer Service Cashier

Quality Market Foods
03.2012 - 10.2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Trained new staff on operational procedures and customer service standards.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Answered phones in office and transferred calls accordingly.


Education

College Certificate Completed - Optical Sciences

NAIT Northern Alberta Institute of Technology
04-2021

Skills

  • Fast learner
  • Problem-solving
  • Attention to detail
  • Discretion and Professionalism
  • Confidential information handling
  • Typing speed and accuracy
  • Customer Service under pressure
  • Teamwork and collaboration

Timeline

Intern Optician

Theodore & Pringle Optical
08.2020 - Current

Intern Optician

Pearle Vision
08.2017 - 08.2020

Sales Associate

Pearle Vision
03.2014 - 08.2017

Retail Sales Associate Cashier

Sears Department Store
10.2012 - 03.2014

Customer Service Cashier

Quality Market Foods
03.2012 - 10.2012

College Certificate Completed - Optical Sciences

NAIT Northern Alberta Institute of Technology

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Marcie Farough