Lindsay Fowler
Upham NB
Summary
Dynamic Optical Store Manager with a proven track record at Theodore & Pringle, enhancing customer satisfaction through personalized recommendations and effective inventory management. Skilled in optical sales and employee evaluation, I successfully increased revenue through targeted marketing campaigns while fostering professional growth among staff. Reliable and committed to delivering exceptional service.
Overview
17
17
years of professional experience
Work History
Optical Store Manager/Managing Optician
Theodore & Pringle
03.2012 - 02.2025
- Conducted regular performance reviews for staff members, providing constructive feedback for professional growth.
- Resolved customer concerns promptly leading to increased repeat business from satisfied clientele.
- Explained prescriptions, optical terminology and products to customers.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Streamlined administrative tasks such as appointment scheduling and insurance verification for improved efficiency.
- Managed inventory effectively for optimal product availability and reduced overhead costs.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Prepared Patients to see the Optometrist
- Increased sales revenue by developing targeted marketing campaigns and promotional events.
- Collaborated with optometrists to offer comprehensive eye care services within the optical store setting.
Managing Optician/Licensed Optician
Sunridge Vision Centre
04.2008 - 02.2011
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Managed vendor relations to source high-quality products at competitive prices while maintaining strong partnerships with suppliers.
- Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Developed marketing strategies that increased clientele base and boosted overall revenue.
- Conducted regular performance evaluations for staff members, facilitating professional growth and development opportunities.
- Prepared patients for the Optometrist as well as Ophthalmologist for exams & Cataract Follow Up's , Retinal photos, Auto NCT , Auto Refractor, VA's , Visual Field testing
- Utilized industry-specific software to efficiently manage appointments, patient information, and sales transactions, increasing overall operational efficiency.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
Education
Optician
Optician
Calgary, AB06-2005
Hampton High School
Hampton06-1997
Skills
- Optical sales
- Scheduling
- Employee evaluation
- Frame adjustments
- Communication
- Volunteer Treasurer for local Organization
- Customer service
- Time management
- Multitasking
- Reliability
Languages
English
Full Professional
Timeline
Optical Store Manager/Managing Optician
Theodore & Pringle
03.2012 - 02.2025
Managing Optician/Licensed Optician
Sunridge Vision Centre
04.2008 - 02.2011
Optician
Optician
Hampton High School
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