Garette Lee Priscilla Rivers
Summary
Skilled in analyzing and improving computer systems to enhance business operations. Experience includes identifying system requirements, designing solutions, and integrating software applications to optimize workflow and increase efficiency. Strengths encompass strong analytical skills, adept problem-solving abilities, and proficiency in developing user-friendly solutions. Contributed to significant improvements in system functionality and user satisfaction in previous roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TECHNICAL ANAYST
FEDERAL GOVERNMENT OF CANADA (IMMIGRATION, REFUGEE & CITIZENSHIP CANADA)
05.2023 - Current
- Researched and implemented new technologies to improve application performance.
- Managed vendor relationships for procuring necessary resources related to application development projects.
- Negotiated contracts with vendors for services such as IT infrastructure maintenance, application development.
- Built dashboards using Power BI that provide visibility into key metrics associated with Power Apps stakeholder information.
- Assisted with client change requests and answered questions to improve satisfaction.
- Deployed applications onto cloud-based infrastructure using technologies such as Microsoft Power Apps and Microsoft Azure Platforms.
TECHNICAL SOLUTIONS ANALYST
CITY OF OTTAWA
02.2021 - 05.2023
- Log, diagnose and resolve hardware, software and communications problems for City of Ottawa users.
- Utilize Marval ticket tracking system to document all client cases.
- Handles network NT admin, hardware set-up and installation.
- Smartphone (Telus) activations, cancellations for clients as well as enrolling in company software to manage devices through Knox.
- Support streaming of internal or external events (ie: Ottawa City Council/Committee/Lunch and Learn/All staff)
- Utilize Microsoft Intune to configure and administer mobile devices, NetMotion to configure and authorize user accounts for remote mobile services
- Aid in testing and publication of mobile applications to the Apple/ Android stores
- Prepare user guidelines,FAQs and other information to clients
- Tier 3 support for mobile device issues
TECHNICAL SUPPORT ANALYST
PRONTOFORMS
01.2018 - 02.2021
- Provide technical support for product through phone, email or chat.
- Create support articles for customers on Pronto Forms support site.
- Troubleshoot and escalate any bugs within the software to development team, using JIRA.
- Assisting with integration issues with Salesforce, Sharepoint, Google Sheets, etc.
ACCOUNTING ASSISTANT
GUNNMEDIA GROUP
01.2012 - 01.2020
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Evaluated expense reports for accuracy and adherence to company policies.
- Specific software experience in Sage Accounting program.
TECHNICAL EXPERT
APPLE STORE
01.2016 - 01.2018
- Troubleshoot and fix software issues, as well as perform physical repairs on iPhone, iPad, Apple Watch and Mac computers.
- Complete approximately 40 appointments per day of troubleshooting/repairs on all Apple products.
- Operator tasks (booking appointments, providing info, etc.).
- Use Apple diagnostic tools on both phones and laptops to uncover technical issues.
Education
Certificate of Technical Studies -
ALGONQUIN COLLEGE
04.2018
High School Diploma -
St.Patrick's Highschool
2015
Skills
- Independent
- Punctual
- Hardworking
- Motivated
- Computer Skills
- Troubleshooting
- Software management
- Equipment maintenance
Certification
- Microsoft 365, Micorosft Azure Certification
- Apple Technical Expert Certification
- Salesforce Administration Certification
References
References References available upon request.
Timeline
TECHNICAL ANAYST
FEDERAL GOVERNMENT OF CANADA (IMMIGRATION, REFUGEE & CITIZENSHIP CANADA)
05.2023 - Current
TECHNICAL SOLUTIONS ANALYST
CITY OF OTTAWA
02.2021 - 05.2023
TECHNICAL SUPPORT ANALYST
PRONTOFORMS
01.2018 - 02.2021
TECHNICAL EXPERT
APPLE STORE
01.2016 - 01.2018
ACCOUNTING ASSISTANT
GUNNMEDIA GROUP
01.2012 - 01.2020
Certificate of Technical Studies -
ALGONQUIN COLLEGE
High School Diploma -
St.Patrick's Highschool
- Microsoft 365, Micorosft Azure Certification
- Apple Technical Expert Certification
- Salesforce Administration Certification
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