Hasan Can Akar
Toronto
Summary
Highly motivated and results-driven professional with extensive experience in security and customer service. Adept at ensuring the safety and security of individuals and premises while delivering exceptional customer service in high-pressure environments. Skilled in conflict resolution, problem-solving, and proactive client interaction. Seeking to leverage my strong security background and commitment to customer satisfaction to excel in a customer-focused role.
Overview
2025
2025
years of professional experience
2025
2025
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Tactical Security Guard
First Canadian Place
06.2024 - Current
- Provided exceptional customer service to tenants and visitors by addressing security-related inquiries, ensuring a positive experience in a fast-paced, high-profile environment.
- Ensured seamless access control, balancing stringent security protocols with a smooth entry process for authorized individuals, contributing to tenant satisfaction.
- Collaborated with building management and external teams to address safety concerns, demonstrating a proactive approach to maintaining the security and integrity of the building while enhancing the client experience.
- Assisted high-profile clients and VIP tenants with tailored security services, reflecting the prestige of First Canadian Place and further elevating their experience.
- Handled customer inquiries and complaints with efficiency, acting as the first point of contact for visitors and tenants seeking assistance, contributing to improved customer satisfaction and positive relationships.
- Remained calm and composed during emergencies, providing clear communication and reassurance, reinforcing the building's reputation for reliability and professionalism in critical situations.
- Monitored activities and guest behavior, identifying potential issues and resolving them proactively, ensuring a safe and welcoming atmosphere for all visitors and tenants.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
SERVER/CASHIER
OBQ Burgers
7 2023 - 1 2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed strong customer service skills by providing efficient and accurate service
FIELD SALES REPRESENTATIVE
Nestle Turkey
05.2022 - 03.2023
- Assisting the sales team in the process of developing a sales strategy specific to dealers
- Achieving desired sales targets by applying determined sales strategies in face-to-face meetings
- Assisting small Nestle dealers with their marketing and sales plans
- Built and established strong relationships with customers, enabling long-term partnerships
- Conducting weekly and monthly meetings with the main Nestle warehouse and providing information about sales targets
EVENT SECURITY GUARD (PART TIME)
Doruk Security
05.2022 - 08.2022
- Proactively addressed any issues that could affect the safety of those present at an event
- Adhered strictly to safety regulations by wearing appropriate personal protective equipment
- Fostered positive interactions between guests and venue staff members through effective communication methods
- Assisted with crowd control, traffic flow, parking lot patrol and access control duties
- Responded quickly to any disturbances or other emergencies as they arose during events
- Identified possible security risks and reported them promptly to management staff
HR ASSISTANT
Ucyildiz Hotel
10.2021 - 03.2022
- Contact with selected candidates
- Set a date with candidates, informing interview details
- Review personnel reports and inform concerned person
- Checking the references of candidates, approving them and inform the manager
- Support in the task distribution in following summer internships
- Prepare necessary documents for following summer internships and forward to manager to review
- Any other given responsibility by manager
- Contact with trainee candidates from tourism schools, inform them about following summer internship
HR TRAINEE (PART TIME)
Ucyildiz Hotel
05.2021 - 08.2021
- Contact with selected candidates
- Set a date with candidates, informing interview details
- Review personnel reports and inform concerned person
- Updating information of newly hired personnel through system
- Submitting performance reports of staff to the manager
- Any other given responsibility by the manager
EVENT SECURITY GUARD (PART TIME)
Doruk Security
05.2017 - 08.2018
- Proactively addressed any issues that could affect the safety of those present at an event
- Adhered strictly to safety regulations by wearing appropriate personal protective equipment
- Fostered positive interactions between guests and venue staff members through effective communication methods
- Assisted with crowd control, traffic flow, parking lot patrol and access control duties
- Responded quickly to any disturbances or other emergencies as they arose during events
- Identified possible security risks and reported them promptly to management staff
Education
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
Georgian College
BACHELOR OF SCIENCE (B.S.) - INTERNATIONAL RELATIONS
Istanbul Kultur University
Skills
- Critical Thinking
- Effective Customer Service
- Client Correspondence
- Client Satisfaction
- Conflict Resolution
- Adaptability
- Providing Feedback
- Problem Solving
- Time Management
- Interpersonal Skills
- Surveillance and Monitoring
- Crisis Management
- Patrolling and Observational Skills
Certification
Certificate in Workplace Wellbeing
Timeline
Mental Health And Addiction, Centre for Addiction and Mental Health
08-2024
Tactical Security Guard
First Canadian Place
06.2024 - Current
Use of Force & Handcuffing Certification
05-2024
Ontario Security License
05-2024
Certificate in Workplace Wellbeing
09-2023
FIELD SALES REPRESENTATIVE
Nestle Turkey
05.2022 - 03.2023
EVENT SECURITY GUARD (PART TIME)
Doruk Security
05.2022 - 08.2022
HR ASSISTANT
Ucyildiz Hotel
10.2021 - 03.2022
HR TRAINEE (PART TIME)
Ucyildiz Hotel
05.2021 - 08.2021
EVENT SECURITY GUARD (PART TIME)
Doruk Security
05.2017 - 08.2018
BACHELOR OF SCIENCE (B.S.) - INTERNATIONAL RELATIONS
Istanbul Kultur University
SERVER/CASHIER
OBQ Burgers
7 2023 - 1 2024
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
Georgian College
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