Shivam Juyal
Ottawa
Summary
Results-driven Sales and Customer Service Professional with over 5 years of experience in retail, hospitality, and corporate environments. Proven expertise in credit card sales, customer engagement, and cash handling, consistently exceeding performance targets. Recognized for strong communication, problem-solving, and leadership abilities, with a commitment to driving business success through strategic relationship building.
Overview
5
5
years of professional experience
Work History
Tactical Security Guard
Blackbird Security Inc
09.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety compliance at Shoppers Drug Mart.
- Conducted regular patrols to detect and report suspicious activities or safety hazards.
Field Sales Representative
Kognitive Sales Solutions
07.2025 - 10.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Conducted market research to identify trends and optimize product positioning in competitive landscapes.
Cashier
Tapri Chai
01.2025 - 07.2025
- Processed high-volume customer transactions with accuracy and efficiency.
- Maintained organized cash register and ensured proper cash handling procedures.
Senior Executive
Emaar India
03.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Process Specialist
Wipro (Google Office)
01.2023 - 03.2024
- Led process optimization initiatives, enhancing operational efficiency across multiple teams.
- Developed and implemented training programs for new staff, promoting knowledge transfer and skill development.
Senior Analyst
Capgemini
12.2021 - 12.2022
- Led cross-functional teams to drive process improvements and enhance operational efficiency.
- Analyzed complex datasets to identify trends, providing actionable insights for strategic decision-making.
Associate
British Telecom
09.2020 - 12.2021
- Led cross-functional teams to streamline project workflows and enhance communication across departments.
- Developed training programs for new hires, improving onboarding efficiency and knowledge retention.
Shift Manager
Taco Bell
03.2019 - 09.2019
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
Education
Post Graduation Diploma - Health And Fitness
Algonquin College
Ottawa, ON03-2027
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management
India01.2019
Skills
- Sales expertise in retail
- Cash management
- Hospitality operations experience
- Team supervision experience
- Clear and concise communication
- Proficient in PC applications
- Analytical problem solving
- Responsive to change
- Strategic decision making
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved escalation which led to Customer satisfaction (CSAT).
- Achieved 100% Audits and CSAT results by following SOP's with accuracy and efficiency.
Languages
English
Hindi
Punjabi
Full Professional
Gujarati
Full Professional
Bengali
Full Professional
Certification
- First Aid Certification
- CPR Certification
- Smart Serve
- Security Guard Licence August 2025 to September 2026
Hobbies
Cricket, Football, Table Tennis, Dance (Hip-Hop, Shuffling, House Dancing)
Timeline
Tactical Security Guard
Blackbird Security Inc
09.2025 - Current
Field Sales Representative
Kognitive Sales Solutions
07.2025 - 10.2025
Cashier
Tapri Chai
01.2025 - 07.2025
Senior Executive
Emaar India
03.2024 - 10.2024
Process Specialist
Wipro (Google Office)
01.2023 - 03.2024
Senior Analyst
Capgemini
12.2021 - 12.2022
Associate
British Telecom
09.2020 - 12.2021
Shift Manager
Taco Bell
03.2019 - 09.2019
Post Graduation Diploma - Health And Fitness
Algonquin College
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management