Pooja Mukesh Rathod
Toronto,Canada
Summary
Dynamic professional with a proven track record in cross-departmental coordination and customer support expertise, notably at Paragon Security. Excelled in fostering interdisciplinary partnerships and leveraging Microsoft Office proficiency to enhance operational efficiency. Achieved a 50% increase in student engagement at Niagara College Toronto, demonstrating exceptional verbal communication and office administration skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tactical Security Guard
Paragon Security
09.2024 - Current
- Ensure the protection of people, assets, and property
- Monitor access of entryways and exit points
- Conduct preventive surveillance rounds
- Point of contact with authorities and emergency services
- Be able to demonstrate crisis management at a high level
- Assisting staff in the event of an emergency
- Interacting with faculties, contactors, students and support staff to assist as required
Team Member
Tim Hortons
10.2022 - Current
- Delivered excellent customer service
- Served orders accurately and at a fast pace
- Managed large crowds by multitasking and a high-level of professionalism
- Capable to work independently as well as in a team
- Stocking of materials and updating temperature books
- Resolving customer complaints by understanding their needs
Health and Wellness Student Ambassador
Niagara College Toronto
05.2024 - 08.2024
- Collaborated with different departments like student services, Academics, Health and wellness and Student service officers to carry out events and tasks
- Actively responding student queries and aiding them during distress and sickness
- Helping with brainstorming ideas for events and its management
- Maintaining Inventory of the stocks and organizing everyday stocks as per requirements
- Creating fun quizzes and puzzles for events and increasing student engagement by 50%
- Accurately maintaining student records and handling key informational confidentially
Human Resource Team Leader (Remote Internship)
GAOTek INC.
02.2023 - 05.2023
- Managed fulltime recruitment cycle including job posting, screening resumes, interviewing, training and onboarding
- Guiding the HR assistants in achieving the team goals
- Supported work-life balance through flexible working arrangements
- Assisted in workforce planning
- Attended team meetings to discuss progress of the team and setting new goals
Marketing Manager/ Administrator
Dream International
09.2021 - 08.2022
- Involved in forming strategies to take the business onto various digital platforms and make it known all over the country
- Performed administrative tasks and managing applications and student files
- Performed as a part-time IELTS tutor to help students get good scores for their international career path
- Assisting the Office manager with printing, managing phone calls and setting appointments
- Answering and managing phone calls and appointments of the applicants
- Monitored progress and submitted performance reports.
Education
Post-graduate Diploma - International Business Management
Niagara College Toronto
Toronto, ON08.2024
Certificate - Office Administration
Flair College of Management and Technology
12.2023
Post-graduate Diploma - Human Resource Management
Niagara College Toronto
Toronto, ON06.2023
Master Of Commerce -
Saurashtra University
Rajkot, India03.2022
Bachelor of Commerce -
Saurashtra University
Rajkot, India03.2020
Skills
- Cross-Departmental Coordination
- Customer Support Expertise
- Fostering Interdisciplinary Partnerships
- Effective Verbal Communication
- Microsoft Office Proficiency
- Employee Records Administration
- Office administration
Volunteer Experience
- Volunteer, Health and wellness community, 01/01/24, 04/30/24, Drawing and painting posters for health and wellness fairs and events., Hosting a table of games, fun quizzes and bracelet making.
- Helper and Assistant, New Advent Academy, Jamnagar, 03/01/14, 03/31/15, Cleaning the classrooms and assembly hall., Tree plantations on special days during the year.
Affiliations
- Wellness fair for students
- Mental health Fair Puzzle and Quiz
Certification
- Office Administration Certificate
- Valid Ontario security guard license
- First Aid/CPR certification
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual
Timeline
Tactical Security Guard
Paragon Security
09.2024 - Current
Health and Wellness Student Ambassador
Niagara College Toronto
05.2024 - 08.2024
Human Resource Team Leader (Remote Internship)
GAOTek INC.
02.2023 - 05.2023
Team Member
Tim Hortons
10.2022 - Current
Marketing Manager/ Administrator
Dream International
09.2021 - 08.2022
Post-graduate Diploma - International Business Management
Niagara College Toronto
Certificate - Office Administration
Flair College of Management and Technology
Post-graduate Diploma - Human Resource Management
Niagara College Toronto
Master Of Commerce -
Saurashtra University
Bachelor of Commerce -
Saurashtra University
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