
Experienced security professional skilled in emergency response and customer service. Maintains safety and order in high-stress environments through effective security protocols and de-escalation techniques. Enhances visitor security with vigilant patrolling and thorough incident reporting. Manages multiple priorities efficiently, contributing to a secure and welcoming environment.
• Responded promptly to alarms and emergencies, coordinating with local law enforcement as needed.
• Assisted in emergency situations by remaining calm under pressure and following protocols.
• Maintained concierge book and provided local information.
• Provided exceptional customer service to diverse clientele.
• Remedied issues through active listening, conflict resolution, and communication.
• Maintained front desk operations.