ABDULRAHMAN ISLAM
Toronto
Summary
Dedicated and reliable professional with a strong background in customer service, time management, and problem-solving. Skilled at troubleshooting issues, building effective solutions, and exceeding goals through strategic task prioritization. Excellent verbal and written communicator with a proven ability to cultivate positive relationships and contribute to team success. Hardworking, ethical, and detail-oriented individual seeking an opportunity to expand skills and drive company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tactical Security Guard
Lion Guard Security
05.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Loss Prevention Security Guard
Lion guard Security
12.2024 - 05.2025
- Proactively identified and deterred potential shoplifting incidents, minimizing losses.
- Maintained a highly visible and approachable presence, ensuring a safe and secure environment for customers and staff.
- Responded swiftly and effectively to emergencies, providing immediate assistance and reporting incidents accurately.
- Conducted thorough building patrols, identifying and rectifying safety hazards to prevent accidents and injuries.
- Collaborated effectively with store management and law enforcement to resolve security issues and maintain a secure environment.
- Implemented and enforced company security protocols, ensuring adherence to established safety procedures and regulations.
- Skillfully managed challenging situations involving disruptive individuals, de-escalating conflicts and maintaining order.
- Consistently exceeded expectations in performance reviews, demonstrating commitment to loss prevention and security excellence.
Executive Assistant
AlBushra And AlBushra Legal Firm
12.2019 - 12.2023
- Maintained confidential files, documents, and records in organized manner.
- Liaised with clients and internal departments to ensure smooth communication.
- Facilitated communication between different departments within organization.
- Screened phone calls for executives and provided accurate messages or directed callers as needed.
- Oversaw office maintenance requests ensuring clean working environment for all employees.
- Managed executive calendars, scheduled appointments and meetings.
- Prioritized tasks effectively to meet deadlines in fast-paced environment.
CCTV Maintenance technician
18Infinity
04.2024 - 10.2022
- Spearheaded predictive maintenance, significantly reducing equipment downtime and operational costs.
- Consistently exceeded targets for CCTV system uptime through proactive maintenance and timely repairs.
- Streamlined maintenance processes, resulting in a 15% increase in efficiency and reduced labor costs.
- Proactively identified and addressed potential maintenance issues, preventing costly breakdowns and ensuring system longevity.
- Effectively managed a team of technicians and contractors, ensuring seamless execution of maintenance projects.
CCTV Installation Technician
Access Control and Attendance Solution
01.2017 - 09.2019
- Proficiently installed and configured CCTV systems, ensuring optimal performance and image quality across diverse environments.
- Consistently met project deadlines while adhering to strict safety protocols and quality assurance standards.
- Troubleshot and resolved technical issues related to CCTV equipment, minimizing downtime and maximizing system uptime.
- Maintained detailed records of installations, repairs, and maintenance activities for efficient tracking and reporting.
- Collaborated effectively with colleagues and clients to understand project requirements and deliver exceptional results.
- Demonstrated expertise in cable management, ensuring neat and organized installations for aesthetic appeal and functionality.
- Utilized advanced diagnostic tools to identify and resolve complex CCTV system malfunctions effectively and efficiently.
- Successfully completed numerous CCTV installations, consistently exceeding client expectations and maintaining a high level of customer satisfaction.
Patrol Guard
AISAMEM NIG. LTD.
02.2012 - 10.2014
- Ensured comprehensive security coverage of facilities, patrolling assigned areas consistently.
- Proactively mitigated security risks, preventing incidents and maintaining a safe environment for staff and company assets.
- Responded effectively to emergencies, including alarms and suspicious activities, adhering to established protocols and procedures.
- Maintained meticulous records of patrols, incidents, and observations, providing accurate and detailed reports.
- Collaborated effectively with fellow security personnel and law enforcement, fostering a secure and orderly working environment.
- Consistently maintained a professional demeanor, strictly adhering to company policies and procedures throughout my employment.
Education
SENIOR SECONDARY SCHOOL CERTIFICATE -
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IQRA College
Ilorin, Kwara State10.2010
FIRST SCHOOL LEAVING CERTIFICATE - undefined
Aderoju Model School
Ilorin, Kwara State10.2005
Skills
- Effective verbal communication
- Security protocols
- First aid certified
- English fluency
- Emergency awareness
- Access control
- Emergency management
- Reliability
- Threat assessment
- Relationship building and management
- Sensitive information handling
- Patrolling
- Workplace safety
- Video surveillance management
Certification
- Use of Force 2025
- Ontario Security License 2024
- Emergency First Aid with CPR C & AED 2024
- Python Programming 2021
- Business Administration 2020
- Computer Networking 2018
LNGG
English
Yoruba
Hausa
Timeline
Tactical Security Guard
Lion Guard Security
05.2025 - Current
Loss Prevention Security Guard
Lion guard Security
12.2024 - 05.2025
CCTV Maintenance technician
18Infinity
04.2024 - 10.2022
Executive Assistant
AlBushra And AlBushra Legal Firm
12.2019 - 12.2023
CCTV Installation Technician
Access Control and Attendance Solution
01.2017 - 09.2019
Patrol Guard
AISAMEM NIG. LTD.
02.2012 - 10.2014
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IQRA College
FIRST SCHOOL LEAVING CERTIFICATE - undefined
Aderoju Model School
SENIOR SECONDARY SCHOOL CERTIFICATE -
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