Mehaknoor Singh
Mississauga,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Also providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tactical Security Guard
Logixx Security
Vaughan, ON
06.2023 - Current
- Provided customer service assistance to staff and visitors in a professional manner.
- Maintained high levels of alertness throughout shifts.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Enforced safety regulations and monitored access control points.
- Observed surveillance cameras for any suspicious activity or intruders.
- Patrolled crowds during events to preserve order and promote security.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
- Identified suspicious activity to determine appropriate response.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Assistant Store Manager
Tim Hortans
Toronto, ON
08.2022 - 09.2023
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained inventory by checking merchandise to determine levels.
- Organized weekly meetings with department heads to review progress on key objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Sales Representative
Sport chek
Toronto, ON
04.2022 - 08.2022
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Associate of Arts - International Business
Seneca College of Applied Arts And Technology
North York, ON08-2023
High School Diploma -
National Institute of IT
Punjab, India 03-2022
Skills
- Information Security
- Data Collection
- Account Updating
- Complaint Resolution
- Payment Processing
- Regulatory Compliance
- Customer Service
- Account Security
- Signature Verification
- Fee Calculations
- Data Entry
- Cash Handling
- Analytical Thinking
- Reliable and Responsible
- Data Security and Validation
Certification
- Customer service
- Smart Serve
- Security guard license
- Use of Force
- CPR and First Aid
Timeline
Tactical Security Guard
Logixx Security
06.2023 - Current
Assistant Store Manager
Tim Hortans
08.2022 - 09.2023
Sales Representative
Sport chek
04.2022 - 08.2022
Associate of Arts - International Business
Seneca College of Applied Arts And Technology
High School Diploma -
National Institute of IT
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