Hasanati Alexander
London,Canada
Summary
Dynamic professional with a proven track record at LUSO Community Services, excelling in client advocacy and settlement planning. Adept at fostering community relationships and navigating complex systems, I effectively developed tailored settlement plans, ensuring newcomers accessed vital resources. Recognized for cultural competency and strong collaboration skills, I empower clients to achieve their goals. Experienced Settlement Worker with background in assisting individuals and families navigate the immigration process. Possess strong communication skills to facilitate understanding of complex legal information, coupled with cultural competency to support diverse populations. Demonstrated success at building trust with clients, resulting in smoother transition periods for newcomers. Effectively advocated for resources necessary for client success in previous roles.
Overview
7
7
years of professional experience
Work History
Settlement Worker in School (SWIS)
LUSO Community Services
London, Ontario
10.2023 - Current
- Fostered relationships between service providers within the immigrant and refugee community network.
- Developed and implemented settlement plans for newcomers, including housing needs, language classes, employment services and other related resources.
- Monitored client progress towards achieving their settlement goals.
- Created educational materials such as brochures, newsletters or handouts about settlement services available in the community.
- Assessed client eligibility for various programs and assisted in the application process.
- Collaborated with local government agencies, social service providers and employers to coordinate services for newcomers.
- Advocated on behalf of clients experiencing difficulty accessing necessary services due to language barriers or cultural misunderstandings.
Child and Youth Worker
Craigwood Youth Services
London, Ontario
08.2022 - 10.2023
- Provided case management services including referrals, advocacy, follow up care.
- Identified potential safety risks within the facility or surrounding areas and took corrective action when necessary.
- Maintained accurate records of client data including assessments, progress reports.
- Supported families by providing resources or assisting them through challenging times.
- Assisted in the coordination of crisis intervention services for at-risk youth.
- Collaborated with community organizations to provide support services for clients.
- Participated in team meetings to develop treatment plans and objectives for clients.
- Advocated for the rights of children and youth within the justice system.
- Assisted clients in developing life skills such as problem solving, communication techniques.
Retail Sales Associate
Urban Behavior
Toronto, Ontario
07.2018 - 08.2019
- Demonstrated knowledge of store products and services.
- Inspected purchased items for defects before handing them over to customers.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Kept informed about new products arriving at the store on a regular basis.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
Social Services
George Brown College
Toronto, None06-2009
Skills
- Client advocacy
- Settlement planning
- Cultural competency
- Document preparation
- Team collaboration
- Housing assistance
- Education system navigation
- Employment support
- Healthcare system navigation
- Multitasking capacity
- Referrals and networking
- Active listening
References
References available upon request.
Timeline
Settlement Worker in School (SWIS)
LUSO Community Services
10.2023 - Current
Child and Youth Worker
Craigwood Youth Services
08.2022 - 10.2023
Retail Sales Associate
Urban Behavior
07.2018 - 08.2019
Social Services
George Brown College
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