Mohamed Abo Hussein
Summary
Experienced with facilitating settlement processes and supporting newcomers. Utilizes strong interpersonal skills to provide essential guidance and resources. Track record of cultural sensitivity and effective client communication to ensure smooth integration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
School Settlement Worker
YMCA of Greater Halifax/Dartmouth
10.2023 - Current
- Organize and facilitate group sessions for newcomer families and access to school activities, committees, councils and associations and school staff in order to address social issues and topics affecting newcomer lives.
- Provide support to schools and newcomer families and assist with educational matters such as school registrations, and parent teacher meetings in-person or remotely using various online platforms such as Microsoft Teams, Zoom, etc.
- Ensure accurate data entry on OCMS and maintain documentation as per program requirements.
- Facilitated group sessions on topics such as employment, housing, and legal rights, empowering clients to make informed decisions about their futures.
Post Office Assistant
Canada Post
06.2023 - 12.2024
- Promoted postal products and services to diverse customers, adeptly conveying their value and benefits to enhance satisfaction.
- Efficiently sorted and processed mail with precision, adhering to established classifications for streamlined operations.
- Demonstrated commitment to prompt issue resolution, utilizing effective problem-solving skills to improve the customer experience and maintain service quality.
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
Life Skills Youth Worker
Immigrant Services Association of Nova Scotia (ISANS)
05.2023 - 12.2024
- Provided tailored orientation and support to ISANS youth clients in vital areas such as safety, housing, life in Canada, and health system navigation, collaborating closely with clients and program coordinators.
- Maintained detailed records to ensure transparency and accountability, aiding program improvement by tracking client progress and identifying challenges and achievements.
- Actively engaged in meetings and professional development workshops to stay updated on industry trends and best practices, enhancing the quality of service for ISANS youth clients.
Residence Service Officer
Saint Mary's University
08.2022 - 05.2024
- Conduct timely patrols to ensure the safety and security of the residential complex.
- Respond promptly to security concerns in compliance with staff policies.
- Improve relationships and decrease administrative errors by checking students in and out of residence and answering their queries.
Ticketing Assistant
Saint Mary's University
09.2022 - 05.2023
- Proficient in scanning electronic tickets and ensuring appropriate entry into games.
- Skilled in providing excellent customer service to patrons by being friendly, attentive, assertive and assisting with online ticket purchases.
- Worked closely with security personnel at events, verifying ticket authenticity and preventing unauthorized access.
- Monitored inventory levels to prevent overbooking or overselling situations, ensuring smooth event execution.
Merchandising Clerk
Atlantic Superstore
04.2022 - 10.2022
- Verified inventory computations by comparing documents to physical counts of stock, investigating discrepancies, and adjusting errors.
- Stamped and attached proper price tags on merchandise by referring to price list.
- Ensured compliance with company policies and procedures while performing various merchandising tasks such as pricing adjustments, markdowns, or planogram updates.
- Increased customer engagement by creating eye-catching displays that showcased featured products or promotions.
Education
Bachelor of Commerce - Computing and Info Systems
Saint Mary's University
Halifax, NS, Canada05-2025
Bachelor's Degree - Business Administration
Tafila Technical University
Tafila, Jordan05.2018
Skills
- Microsoft Office
- Leadership
- Problem-Solving
- Customer Service
- Teamwork
- Attention to Detail
- Client advocacy
- Family reunification
- Needs assessment
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Somali
Native or Bilingual
Turkish
Limited Working
Certification
- Microsoft Office Specialist (MOS) – Word, Excel, Access, PowerPoint & Power BI
Completed: 2022 - Canada Post Retail Postal Clerk e-Learning Curriculum
Completed: August 17, 2023 - Emergency First Aid & CPR/AED Level C (CSA Std. Z1210-17 – Basic)
Issued: September 5, 2022 | Expires: September 4, 2025
Certificate No.: 103533082 (Verifiable at myrc.redcross.ca) - YMCA Online Child Abuse Prevention Training – Level 2, Supervisors
Completed: December 6, 2023 - YMCA Child Protection Policy & Procedures Orientation
Completed: October 19, 2023
Timeline
School Settlement Worker
YMCA of Greater Halifax/Dartmouth
10.2023 - Current
Post Office Assistant
Canada Post
06.2023 - 12.2024
Life Skills Youth Worker
Immigrant Services Association of Nova Scotia (ISANS)
05.2023 - 12.2024
Ticketing Assistant
Saint Mary's University
09.2022 - 05.2023
Residence Service Officer
Saint Mary's University
08.2022 - 05.2024
Merchandising Clerk
Atlantic Superstore
04.2022 - 10.2022
Bachelor of Commerce - Computing and Info Systems
Saint Mary's University
Bachelor's Degree - Business Administration
Tafila Technical University
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