Narsmeen Sahim

• Develop and implement a system for managing the caseload of each worker
• Participate in and lead debriefing times, support CSFW’s to identify challenges and resource appropriate professional development opportunities
• Assist CSFW’s to assess the development of children using a variety of methodologies; develop a culturally appropriate child and family support plan
• Develop a strengths-based mentorship and training strategy that will build the internal capacity of Family Outreach Assistants within their specific communities, to support community members to support them
• Coordinate the development and maintenance of educational materials and resources as required
• Coordinate staff schedule for group activities and ensure groups have the necessary materials to deliver the ECD programs
• Monitor and ensure group data collection and entry is complete/ICARE data system
• Work collaboratively with Assistants CFSW’s to provide culturally appropriate support to families
• Created, organize, and presented monthly Parent Orientation Sessions to Refugee families living in the building at ISS of BC
• Build relationships of trust and create and maintain a safe environment for children and their families
• Assist the family in planning and providing experiences in the home and community which will encourage the growth and development of children 0-6 years old
• Ensure parents understand and are included in the development of the support plan and consent to any referrals made to other professionals
• Participate in the collaborative planning and implementation of play-based programs for children and their families (in-house as well as collaborative groups)
• Introduce the family to community resources and facilitate client access to appropriate and timely services through advocacy, accompaniment, linguistic and cultural interpretation, and support as required
• Assist family with transition from the Circles of Care and Connection program to other services
• Work collaboratively with ECD/family service providers to link and integrate families into existing community based ECD /family support programs
• Participate in agency meetings, program meetings, team meetings and in-service education as required
• Provide consultation to daycare centers, school, and community programs where children are also involved
• Liaise with social workers and other professionals to establish systemic and collaborative working relationships, where appropriate
• Participate in family conferences with parents, co-workers, and other involved community agency staff regarding the progress of individual children
• Organize and implement specific festivities for children and families as required, including agency-wide events
• Represented Mount Pleasant Family Centre Society at Area Service meetings
• Ensure documentation / record keeping required is completed in a timely manner and in accordance with program requirements and standards
• Participate in evaluation activities as required, which may include implementation of surveys, collection of data, providing success stories
• Involved in the hiring committee
• Participated in the Fundraising Committee/ Organized the fundraising event for the organization
• Approached local businesses to fundraise for refugees’ summer and winter events

• Provides all tenant services and programs outside of maintenance for one building (approx
• 162 units) operated by 127 Society for Housing
• Provide support for adults 45 and over who live independently but may require health and community support
• Reports to the Manager of Tenant Services, works independently and in team setting to maintain new tenant wait list and fill unit vacancies
• Responsible for monthly rental collections, bank deposits and reconciliation including arrears follow up
• Annual income reviews and completion of rent subsidy applications
• Responds to tenants’ complaints outside of maintenance
• Is responsible for coordinating and supervising all tenant programs including advocacy, tenant support, monthly meal, non-profit food stores, food donation program, coffee programs, monthly bingo, monthly meal program and seasonal meals
• Supervision of all tenant volunteers
• Links tenants to service providers and community resources
• Works with pest control contractor in managing pest control treatments, includes working with tenants in preparing for treatment and if needed downsizing of personal items
• Writes all letters to tenants that relate to any tenant issue or lease breaches
• Assists Manager of Tenant Services in Emergency Preparedness and disaster planning/program
• Acts as agent for landlord, prepares and takes part in Residential Tenancy Act hearings
• Collecting rent for 162 units and balancing rent reconciliation report and making bank deposits
• Prioritizing daily task at hand and being organized
• Inspection of suites and scheduling cleaners to clean suites as needed for move-ins
• Follow – up with late rents
• Conduct Pest Inspections/ Suite Inspections with maintenance staff and follow up with writing letters to tenants
• Incident report-meet filed by tenant-ensure correspondence and follow up is completed
• Prepare letters and deliver all Breach of Tenancy letters to tenants
• Managing the Jubilee House Store and volunteers
• Providing tenant support and having an open communication with Program Manager, Community Workers, and Maintenance staff
• Keeping up to dates files and records of tenants
• Writing detailed monthly reports for Program Manager and Executive Director

Leadership:

· Develop and implement a system for managing the caseload of each worker. Participate in and lead debriefing times, support CSFW’s to identify challenges and resource appropriate professional development opportunities.

· Participate in and lead debriefing times, support CSFW’s to identify challenges and resource appropriate professional development opportunities. Assist CSFW’s to assess the development of children using a variety of methodologies; develop a culturally appropriate child and family support plan.

· Assist CSFW’s to assess the development of children using a variety of methodologies; develop a culturally appropriate child and family support plan. Develop a strengths-based mentorship and training strategy that will build the internal capacity of Family Outreach Assistants within their specific communities, to support community members to support them.

· Develop a strengths-based mentorship and training strategy that will build the internal capacity of Family Outreach Assistants within their specific communities, to support community members to support them. Coordinate the development and maintenance of educational materials and resources as required.

· Coordinate the development and maintenance of educational materials and resources as required. Coordinate staff schedule for group activities and ensure groups have the necessary materials to deliver the ECD programs. Coordinate staff schedule for group activities and ensure groups have the necessary materials to deliver the ECD programs.

· Monitor and ensure group data collection and entry is complete/ICARE data system. Work collaboratively with Assistants CFSW’s to provide culturally appropriate support to families.

· Created, organize, and presented monthly Parent Orientation Sessions to Refugee families living in the building at ISS of BC.

Family Support - Direct Service

· Build relationships of trust and create and maintain a safe environment for children and their families. Assist the family in planning and providing experiences in the home and community which will encourage the growth and development of children 0-6 years old.

· Ensure parents understand and are included in the development of the support plan and consent to any referrals made to other professionals. Participate in the collaborative planning and implementation of play-based programs for children and their families (in-house as well as collaborative groups).

· Introduce the family to community resources and facilitate client access to appropriate and timely services through advocacy, accompaniment, linguistic and cultural interpretation, and support as required. Assist family with transition from the Circles of Care and Connection program to other services. Development of Parent Orientation Workshops

Community Activities

· Work collaboratively with ECD/family service providers to link and integrate families into existing community based ECD /family support programs. Participate in agency meetings, program meetings, team meetings and in-service education as required.

· Provide consultation to daycare centers, school, and community programs where children are also involved. Liaise with social workers and other professionals to establish systemic and collaborative working relationships, where appropriate

· Participate in family conferences with parents, co-workers, and other involved community agency staff regarding the progress of individual children. Assist in the development of a strengths-based mentorship and training strategy that will build the internal capacity of Family Outreach Assistants within their individual communities.

· Work collaboratively with Assistant CFSWs to provide culturally appropriate support to families. Organize and implement specific festivities for children and families as required, including agency-wide events. Represented Mount Pleasant Family Centre Society at Area Service meetings.

Administration

· Ensure documentation / record keeping required is completed in a timely manner and in accordance with program requirements and standards. (Which may include input / creation of case notes, incident reporting, minutes of meetings, letter writing, report writing and summaries.

· Participate in evaluation activities as required, which may include implementation of surveys, collection of data, providing success stories.

· Involved in the hiring committee. Participated in the Fundraising Committee/ Organized the fundraising event for the organization.

· Approached local businesses to fundraise for refugees’ summer and winter events. Other duties as required.