AMINAT ISMAIL
Winkler,MB
Summary
Dedicated social service professional with over four years experience in Canada. Compassionate and client-focused, adept at assessing and addressing the unique needs of individuals and families. With strong communication and advocacy skills and understanding of cultural diversity. Experienced in case management, crisis intervention, and implementing support programs to promote overall well-being. Committed to ensuring the welfare of individuals and families in challenging circumstances.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Settlement Worker in Schools
Regional Connections Immigrant Services
02.2024 - Current
- Collaborated with local schools to develop tailored programs for newcomer students, enhancing their educational experience and outcomes.
- Maintained up-to-date knowledge of immigration policies, settlement support services and regulations by attending professional development workshops, conferences, and webinars.
- Developed and organized culturally sensitive programs and community events for diverse populations, promoting integration and fostering a sense of belonging among newcomer families within the community.
- Managed caseloads efficiently while maintaining accurate records and tracking progress towards established goals.
- Provided crisis intervention support during challenging situations, ensuring client's safety and well-being at all times.
- Served as a trusted resource for clients by offering empathetic listening and practical advice on navigating various aspects of the resettlement process to help clients navigate the social services system and access needed resources .
- Assisted clients in overcoming language barriers, leading to improved communication and better access to services.
- Enhanced client satisfaction by providing comprehensive support and guidance throughout the settlement process.
- Conducted thorough assessments of client needs, successfully matching and referring them to appropriate resources and services based on their specific needs.
- Facilitated and delivered in-person information session on youth related topics such as mental health, bullying, gang, drugs and substance abuse, conflict resolutions and effective communication.
Educational Assistant
Garden Valley School Division
09.2022 - 06.2023
- Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes
- Promoting diversity by showing respect to student and parents from different cultural background, recognising that every child is raised differently
- Provided support to help students with special needs learn and grow
- Supported student learning objectives through personalized and small group assistance
- Mentored and tutored individual students needing additional help
- Implemented early inclusion and intervention strategies for children with disabilities resulting in a 20% improvement in developmental milestones
- Collaborated with resource teams to conduct comprehensive assessments of children's needs and created individualized intervention plans.
Customer care Representative
Pivot Furniture Technologies
03.2022 - 09.2022
- Managed and completed tasks to the highest standard at stipulated turnaround time and in a professional business manner
- Engaged with customers through various channels, addressing inquiries, providing information, and resolving issues promptly
- Demonstrated a strong ability to identify and solve customer problems, ensuring a positive experience and maintaining customer satisfaction.
Customer Service Team Lead
24-7intouch
07.2019 - 12.2021
- Worked closely with team members to meet company's target and deadlines
- Performed clerical task using Microsoft Word, outlook, excel and PowerPoint
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Coached new team members on service techniques and provided scoring through quality assurance program
- Effectively operated in a remote work setting, demonstrating discipline, self-motivation, and the ability to maintain high performance levels outside a traditional office environment
- Trained new personnel regarding company operations, policies and services.
Education
Professional Diploma: Social services worker -
CDI college
Winnipeg, Manitoba01.2025
Diploma: Education Assistant -
Commonwealth College
Winnipeg, MB11.2022
Bachelor of Arts: Guidance and Counselling -
University of Lagos, Nigeria
Lagos01.2016
Skills
- Problem solving and case management
- Exceptional verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Time Management and detail oriented
- Sensitivity and respect for cultural diversity
- Strong interpersonal skills
- Ability to work independently and collaboratively
- Proficiency in comprehensive assessments
- Client Advocacy
- Needs Assessment
- Referrals and networking
- Program Planning
- Volunteer Coordination
- Active Listening
- Cultural Competency
Languages
English
Volunteer Experience
Nigerian Muslim Community Youth Group, Winnipeg, MB: 06/2019-Present
- Foster a supportive environment for immigrant youths and their families.,
- Engage with a diverse range of children and youths (ages 15-30) from various ethnic backgrounds.
- Orchestrate dynamic activities like basketball, soccer, movies, ice skating, and swimming to enhance their experience.
- Organize pep talks on mental health, abuse, drug and substance abuse
- Provide academic assistance, offered positive guidance, and served as an inspiring role model for the youth community.
Certification
- CPR/AED Certification
- First Aid Certification
- Canadian Food Handler's Certification
- Non violent Crisis Intervention (NVCI)
- Workplace Hazardous Materials Information System (WHMIS)
- Applied Suicide Intervention Skills Training (ASIST)
- Medication Administration
Timeline
Settlement Worker in Schools
Regional Connections Immigrant Services
02.2024 - Current
Educational Assistant
Garden Valley School Division
09.2022 - 06.2023
Customer care Representative
Pivot Furniture Technologies
03.2022 - 09.2022
Customer Service Team Lead
24-7intouch
07.2019 - 12.2021
Professional Diploma: Social services worker -
CDI college
Diploma: Education Assistant -
Commonwealth College
Bachelor of Arts: Guidance and Counselling -
University of Lagos, Nigeria
- CPR/AED Certification
- First Aid Certification
- Canadian Food Handler's Certification
- Non violent Crisis Intervention (NVCI)
- Workplace Hazardous Materials Information System (WHMIS)
- Applied Suicide Intervention Skills Training (ASIST)
- Medication Administration
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