Harshdeep Singh
New,Delhi
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
ASSISTANT FRONT STORE MANAGER
Shoppers Drug Mart
08.2022 - 08.2024
- Maintaining store standards, working on customer satisfaction and optimizing store performance
- Managing employees while making sure everything works well
- Managing front as well as the backroom to ensure proper productivity.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
01.2022 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
ACCOUNTING (DIPLOMA) - Accounting
Seneca Polytechnic
08.2024
Skills
- Promotional planning
- Employee Coaching
- Budget Management
- Time management abilities
- Project Management
- Financial Management
- Professional Demeanor
- Decision-Making
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Elementary
Timeline
ASSISTANT FRONT STORE MANAGER
Shoppers Drug Mart
08.2022 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
01.2022 - 02.2022
ACCOUNTING (DIPLOMA) - Accounting
Seneca Polytechnic
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