Harpreet Kaur
Technical Support Analyst
Caledon,ON
Summary
Detail-oriented Technical Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Analyst
Xpert IT Solutions
Missisuaga, ON
01.2020 - Current
- Performed the inventory, Extensive experience in providing training regarding dispatch software
- Conducting the meetings regarding the new issues and problems that are encountered
- Gathering information regarding business requirement and propose different solution to fulfil those requirements
- Respond to written, spoken, or visual messages in a manner that ensures effective communication with professional associates
- Work with other team members to investigate design approaches, learning new technology and evaluate feasibility
- Contributing thoughts and ideas during software design session.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Explain payroll procedure of city and highway drivers
Warehouse Associate
La Rocca Bakery
Richmond Hill, ON
01.2019 - 01.2020
- Kept the records of stored cakes
- Checked the weights of cake samples
- Performed the metal detection of cakes and cup cakes
- Checked the weights of the cakes after every 15 minus and kept the record
Cashier Manager
Anjappar Chettinad Restaurant
Toronto, ON
01.2018 - 01.2019
- Followed safe food handling procedure
- Maintained organized and clean customer areas by completing daily checklists
- Worked closely with my manager and other colleagues to solve problems and handle customer complaints and educating them with special offers
Quality Analyst
Baani Milk Company
Bathinda,Punjab, India, India
01.2016 - 01.2018
- Learnt how to maintain the hygiene in the processing area
- Sampling of the products
- Rejected the products, upon not meeting the standards of the company
- The official data of all the samples was recorded and was forward to the company
- Completed the check list of cleaning and sanitizing the food contact surfaces, equipmentand other areas.
Education
Bachelor of Science - Botany, Food Science Technology
Punjabi University
Punjab, India 01.2013 - 01.2016
Post-Baccaleurate Diploma - Food Technology
Centennial College
Scarborough, ON Canada 05.2018 - 05.2019
Skills
Technical issue analysis
Application installations
Data recovery
Technical issues analysis
Desktop support
Application support
On-Site Technical Support
Remote Technical Support
Strategic planning
Customer service expert
Timeline
Technical Support Analyst
Xpert IT Solutions
01.2020 - Current
Warehouse Associate
La Rocca Bakery
01.2019 - 01.2020
Post-Baccaleurate Diploma - Food Technology
Centennial College
05.2018 - 05.2019
Cashier Manager
Anjappar Chettinad Restaurant
01.2018 - 01.2019
Quality Analyst
Baani Milk Company
01.2016 - 01.2018
Bachelor of Science - Botany, Food Science Technology
Punjabi University
01.2013 - 01.2016