Ravinder Choudhary
Toronto,ON
Summary
Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Known for strong team collaboration and adaptability to dynamic environments, consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.
Overview
6
6
years of professional experience
Work History
Technical Support Analyst
Kyndryl
Markham, ON
06.2022 - 03.2026
- Communicate with clients to diagnose technical issues
- Analyzed common technological problems and crafted clear, sequential instructions for effective issue resolution.
- Access instruction manuals to help users utilize their software or hardware properly
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Provide instructions in simple terms
- Work together with other Technical Support Specialists to find solutions to more complex issues.
- Achieved seamless installation of computer hardware and networking software, enhancing system efficiency. Delivered operating system software setups that improved user experience. Resolved technical issues promptly, minimizing downtime and ensuring operational continuity.
- Resolved trouble tickets\requests via call or email and troubleshooting the issue with the help of user guides and technical manuals.
- Provided expert support for hardware and software troubleshooting across multiple platforms.
- Resolved complex technical issues for clients, ensuring minimal disruption to operations.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Technical Support Analyst
Kyndryl
Toronto, ON
06.2022 - 11.2025
- Working for Manitoba Government and troubleshooting
- Used remote login tools to assist clients with technical and product questions.
- Demonstrated advanced product knowledge to solve customer issues.
- Manitoba Government user accounts like as CFSIS/Weblink /URIS/EPIC/SPRS
- Manitoba Government Mainframe account troubleshooting and reset the password and unlocked the account and assists the user.
- Change request via Email on demand ASAP.
- Alberta Health Service in which reset the user account password and troubleshoots the login issue.
- Wrong dispense issue resolutions
- Sunlife account.
- NYMT New-York account.
- Go-Anywhere account for Telus Health client.
- Go-Anywhere account unlock and enable the accounts.
- Alberta health production and Non productions accounts.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Resolved escalated customer service issues in a timely manner.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Led training sessions for junior analysts, fostering skill development and knowledge sharing.
- Developed comprehensive documentation of technical procedures, improving team reference resources and onboarding processes.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Resolved complex technical issues for clients, ensuring minimal disruption to operations.
- Provided expert support for hardware and software troubleshooting across multiple platforms.
IT Support Technician
Galaxy
Greater Toronto Area, Canada
11.2019 - 02.2020
- Install computer hardware, networking software and operating system software.
- Resolved trouble tickets\requests via call or email and troubleshooting the issue with the help of user guides and technical manuals.
- Configure, test, maintain, monitor, and troubleshoot the company network to ensure reliable connectivity for a team of 30 employees and end users.
- Maintain, troubleshoot, and administer Local Area Networks (LAN), computer workstations, disaster recovery operations.
- Providing problem-solving services to network users and support for 50+ clients and end users weekly using Team Viewer, to solve networking issues. Increase the availability of resources and complete tasks timely.
- Assisting with the installation/Maintenance of Hardware and Software for new users as Installation of new computers, peripheral equipment, and software as required.
- Ability to work / excel in a fast-paced environment with attention to detail and effective multi-tasking with optimize server performance.
Education
Computer And Information Systems Security
Centennial College
04-2021
Bachelor of Computer Applications - Computer Information Systems
Jodhpur National University
India ,Rajasthan01-2015
Skills
- Linux
- Communication
- LAN/WAN
- MS Office Proficiency
- ServiceNow
- Remote User Support
- Application Support
- Technical Issue Analysis
- Application Installations
- Incident Management
- Customer Support
- Strategic Planning
- Data Analysis
- Remote Support
- Security Protocols
- Network Administration
- Remote Technical Support
- Hardware Configuration
- Quality Assurance
- Troubleshooting and Diagnostics
- Hardware Diagnostics
- Systems Analysis
- Software Installation
- Technical Support
- User Support
- LAN
- Citrix
- TCP/IP
- Network Support
- Android
- IT Support
- Network troubleshooting
- Ticketing system proficiency
- Data backup and recovery
- Software installation
- Incident management
- Hardware support
- Security awareness
- System administration
- Escalation management
- SLA adherence
- Remote support
- Guest communication
- Team management
- Reporting and analysis
- Guest complaint resolution
- Client relationship management
- Guest inquiry resolution
- Account management
- Guest services agent training
- Service level agreements
- Ticketing systems
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Microsoft windows and office
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Network support
- Remote technical support
- Decision-making
- Help desk support
- Desktop support
- Friendly and patient
- Troubleshooting network issues
- Task prioritization
- Self motivation
- Network configuration
- Technical troubleshooting
- Customer service expert
- Highly professional
- Hardware installation
- System upgrades
- Computer diagnostics
- Risk assessment
- Customer communication and empathy
- VPN management
- Device installation
- System testing
- Project management
- System maintenance
- Support services
- Call management
- User support
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Participating in cultural exchange programs and homestays
Links
www.linkedin.com/in/ravinderchoudhary-7b53aa11a
Timeline
Technical Support Analyst
Kyndryl
06.2022 - 03.2026
Technical Support Analyst
Kyndryl
06.2022 - 11.2025
IT Support Technician
Galaxy
11.2019 - 02.2020
Computer And Information Systems Security
Centennial College
Bachelor of Computer Applications - Computer Information Systems
Jodhpur National University