Avtar Singh Brar
Belleville,ON
Summary
Competent IT professional well-versed in assisting users with diverse computer systems, mobile devices, and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
Magna International
01.2024 - Current
- Resolved complex technical issues for team, enhancing overall system performance.
- Monitored systems in operation and quickly troubleshot errors.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Decreased response times with efficient ticket management and prioritization of urgent issues.
Learning Ambassador
Amazon YGK1
10.2023 - Current
- Assisted in the development of new curriculum materials to enhance overall learning experiences for New hires.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an ambassador.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Junior System Security Administrator
Qatalytic Technologies
01.2021 - 06.2022
- Managed relationships with external vendors, ensuring that all products and services met the organization''s security requirements.
- Reduced cybersecurity risks by conducting regular vulnerability assessments and addressing identified weaknesses.
- Streamlined patch management processes, resulting in timely updates and reduced risk exposure.
- Optimized firewall configurations, strengthening perimeter defenses against unauthorized access attempts.
Sales Representative
Mania Juices
08.2019 - 12.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Post-Graduate Diploma - Cyber Security
Loyalist College
Belleville, ON04.2024
Post-Graduate Diploma - Computer Applications
Maharaja Ranjit Singh Punjab Technical University
06.2022
Bachelor of Science - Information Technology
Maharaja Ranjit Singh Punjab Technical University
06.2021
Skills
- Data Analytics
- Software troubleshooting
- Strategic planning
- Network Administration
- Internal System Auditing
- Critical thinking
- Leadership
- Active directory management
- Microsoft Office suite
- Operating systems
- VMWare
- Effective Communication
- Linux
- Remote Technical Support
- Hardware Configuration
- Customer Support
- ITIL Knowledge
- Incident Management
- Ticket support system management
- Technical Troubleshooting
- Desktop support
- Customer Service
Certification
- Introduction of cybersecurity by Cisco
- ISC2 CC prep by LinkedIn
Accomplishments
Saved over $15,000 through troubleshooting and resealing mobile phones at Magna International.
References Available
True
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Affiliations
- ISC2 CC prep by LinkedIn
- Introduction to Cybersecurity by Cisco
Timeline
Technical Support Analyst
Magna International
01.2024 - Current
Learning Ambassador
Amazon YGK1
10.2023 - Current
Junior System Security Administrator
Qatalytic Technologies
01.2021 - 06.2022
Sales Representative
Mania Juices
08.2019 - 12.2020
Post-Graduate Diploma - Cyber Security
Loyalist College
Post-Graduate Diploma - Computer Applications
Maharaja Ranjit Singh Punjab Technical University
Bachelor of Science - Information Technology
Maharaja Ranjit Singh Punjab Technical University
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