Summary
Overview
Work History
Education
Skills
Timeline
Generic

HARMANPREET KAUR

Calgary,AB

Summary

IT Professional with over 6 years of comprehensive experience in networking, application, governance, and database support. Proficient in client support, network configuration, application performance optimization, and database management across diverse platforms. Demonstrated expertise in ensuring the overall security and reliability of organizational systems while aligning with business objectives. Proven ability to troubleshoot complex issues and deliver efficient solutions.

Overview

9
9
years of professional experience

Work History

Technical Support Analyst

Afilias Canada Corporation
North York, ON
07.2019 - Current
  • Provide client support to domain name registries/registrars and managed DNS customer
  • Prompt resolution of application/system problem including determining root cause of problem through appropriate solution
  • Troubleshoot and resolve connectivity issues for external and internal users using OIM
  • Responsible for troubleshooting and monitoring application performance with SQL Server
  • Implement SQL queries to retrieve registry data using BigQuery data repository
  • Perform Identity and access management activities
  • Consulting with appropriate members of the NOC and/or Development Team to resolve client issues
  • Work on network issues by determining where the problem is located, i.e., VPN, Datacenter, or TELUS
  • Check and troubleshoot TCP, SSL, Disconnections/Timeout, and EPP commands
  • Work on regulating TCP Traceroute, telnet, OpenSSL, SSL certificate, and firewall
  • Prepare customer and management reports as required.

Network Analyst

Quick Deal Solution Services
Navi Mumbai, MH
02.2016 - 07.2017
  • Maintaining LAN, WAN, and server architecture
  • Maintaining virtual private network, firewall, email security and web protocol security, and programs
  • Installed, supported, and maintained servers and other computer systems
  • Maintained network infrastructure such as switches and routers
  • Maintaining the integrity of hardware and software
  • Ensured security and backup for all devices at Quick Deals
  • Implement security procedures to monitor network usage and security.

Application Support Technician

Expedien ESolutions
Noida, UP
03.2015 - 01.2016
  • Identify and resolve technical issues of Linux servers and provide response to customers via email or phone
  • Troubleshoot issue using SQL query and fetch input XML using Oracle SQL Developer
  • Execute and manage shell script from inside an Oracle database
  • Troubleshoot Apache and SSL issues
  • Responsible for User Management and File System
  • 24x7 Support and On Call rotation

Education

Post Graduate - Project Management

Durham College
01.2019

Post Graduate - Information System Security - Computers and Networking

Durham College
01.2018

Bachelor of Technology - Computer Science and Technology

Lovely Professional University
01.2015

Skills

  • Experienced working with VMware virtualization, Active Directory, and DNS
  • Excellent understanding of AWS and Azure cloud infrastructure and services
  • In-depth knowledge of Windows and Linux server administration
  • Experience in MS Windows Server support & maintenance
  • Advanced knowledge of Structural Query Language (SQL) to query database, design and functionality
  • Knowledge of managing, monitoring and maintaining Windows 10/11 with advanced security configuration
  • Knowledge of shell scripts for installing, running, and maintaining Oracle databases
  • Experienced in OIM web services, governance processes and solutions
  • Knowledge of PowerShell scripting and Visual Basic for automation processes
  • Hands-on experience in data analytics tools like Excel, PowerBI, SQL Server, etc
  • Strong knowledge of cloud computing concepts; IaaS, PaaS, and SaaS
  • Having knowledge of Identity and Access Management (IAM) solutions
  • In-depth knowledge of Layer 2 and Layer 3 network Technologies
  • Knowledge of network security tools and processes
  • Strong knowledge of networking concepts including TCP/IP, DHCP, VLANs, LDAP, SFTP, HTTP, FTP, SMTP firewall, OpenSSL, Load balancing, etc
  • Experience with network monitoring tools as Wireshark, SolarWinds, Dynatrace, NetFlow Analyzer and Splunk
  • Knowledge of scripting languages such as JavaScript, PHP, and C#
  • Experienced in Ticketing System; Salesforce, JIRA, and ServiceNow
  • Experienced in customer service over phone, chat and in person
  • Familiarity with ITIL processes
  • Proficient in Microsoft Office tools (Excel, PowerPoint, Word, and SharePoint)
  • Excellent analytical, problem solving, critical thinking and communication skills

Timeline

Technical Support Analyst

Afilias Canada Corporation
07.2019 - Current

Network Analyst

Quick Deal Solution Services
02.2016 - 07.2017

Application Support Technician

Expedien ESolutions
03.2015 - 01.2016

Post Graduate - Project Management

Durham College

Post Graduate - Information System Security - Computers and Networking

Durham College

Bachelor of Technology - Computer Science and Technology

Lovely Professional University
HARMANPREET KAUR