FAITH IRIABE
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Analyst
Wirelink Services
Port Harcourt
07.2021 - 10.2022
- Assisted clients with inquiries and provided, on a busy support desk
- Conducted hardware and software maintenance tasks efficiently and effectively
- Collaborated with a team of IT professionals to address client issues and resolve technical problems
- Reviewed, updated, and managed requests and incident tickets
- Assisted with asset inventory processes, including tracking, recording, and disposal
- Demonstrated strong interpersonal skills while providing support in a sensitive political work environment
- Ensured integrity, discretion, and professionalism in all interactions
- Contributed to maintaining a safe and secure workplace environment.
Technical Support Analyst
Schlumberger
Lagos
01.2019 - 07.2019
- To end-users, troubleshooting hardware and software issues
- Assisted in the installation, configuration, and maintenance of computer systems and software applications
- Conducted regular system updates and patches to ensure optimal performance and security
- Collaborated with a team to develop and implement IT solutions for improved efficiency
- Assisted in managing and maintaining the company's network infrastructure
- Documented technical procedures and created user guides for future reference
- Assisted in training employees on new technologies and software applications
- Demonstrated excellent communication and problem-solving skills while assisting clients
- Received positive feedback for delivering exceptional customer service and support.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Computer Science
Babcock University
01.2017 - 2020.05
Information Technology
Algoma University
Brampton, ON 01.2022 - Current
Skills
Windows 10, Office 365, and IT Cloud Technologiesundefined
Certification
CCNA (Cisco Certified Network Associate) - August 2020
Timeline
Information Technology
Algoma University
01.2022 - Current
Technical Support Analyst
Wirelink Services
07.2021 - 10.2022
Technical Support Analyst
Schlumberger
01.2019 - 07.2019
Bachelor of Science - Computer Science
Babcock University
01.2017 - 2020.05
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